P&C Shared Services Generalist, APAC

The Shared Services Generalist is an integral part of our team, serving as the first point of contact for employee inquiries. In this role, you will provide high-quality support to employees by addressing and resolving a wide range of HR-related questions and issues or escalating cases to subject matter experts when necessary. You will manage and support employee lifecycle processes including talent acquisition administration, onboarding, employee data management, leave administration, and offboarding while ensuring compliance, accuracy, and a positive employee experience. This role is suited for an HR professional who combines strong customer service skills, operational excellence, and sound judgment to deliver exceptional employee experiences across a complex and diverse APAC region.

What You Will Do:
• Serve as the first point of contact for employee inquiries, including leaders, contingent workers, and others who contact Shared Services, while maintaining exceptional employee experience.
• Resolve a broad range of employee and manager inquiries independently, applying knowledge of HR policies, practices, and country-specific requirements across the APAC region. Exercise sound judgment to determine appropriate solutions and escalation paths when needed.
• Responsible for administrative talent acquisition processes in and out of the Company’s Applicant Tracking System, including position requisition creation; offers of employment and pre-employment contingencies, and onboarding activities.
• Manage HR Service Desk operations, including monitoring and prioritizing ticket queues, responding to and resolving employee inquiries ensuring timely case resolution in accordance with Service Level Agreements (SLAs).
• Contribute to the achievement of service level, quality, and employee experience objectives while supporting a collaborative, high-performing team environment.
• Identify recurring issues and recommend process improvements that enhance service quality, employee experience, and operational efficiency
• Prepare employment agreements and paperwork throughout the employment lifecycle (dependent on location)
• Maintain accurate employee records and process employee lifecycle transactions in accordance with applicable country regulations and company standards.
• Respond promptly to requests from authorities and other parties where applicable.
• Administer and track benefit and incentive programs such as fitness reimbursement, applicable bonuses associated with CBA, spot bonuses, etc., ensuring timely and accurate execution.
• Partner with P&C Business Partners, Talent Acquisition, Global Payroll, external vendors, and regional stakeholders to ensure seamless employee support and service delivery.
• Develop subject matter expertise in Shared Services processes and support knowledge management activities, documentation maintenance, and onboarding of new team members.
• Support implementation of global process changes and system enhancements, and continuous improvement initiatives across the region.
• Support immigration processes as required.
• Perform other duties as assigned

Who You Are:
• Bachelor’s degree in human resources, Business Administration, or a related field preferred, or equivalent work experience.
• 2-4 years of experience in Human Resources, Shared Services, Payroll, Benefits Administration, or another related field.
• Experience with HR systems, case management tools, or ticketing systems is a plus.
• Knowledgeable in MS Office (Excel, Word, PowerPoint)
• Demonstrated ability to interpret policies, procedures, and country-specific employment requirements while exercising independent judgment.
• Experience supporting multiple countries within APAC is highly desirable.
• Familiarity with employment lifecycle administration and statutory requirements in one or more APAC markets.
• Experience working with immigration, visa administration, or mobility-related processes.
• Strong interpersonal and communication skills with a focus on delivering exceptional customer service.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Demonstrates accuracy, attention to detail, and a commitment to delivering high-quality work.
• Demonstrates accountability, reliability, and a commitment to meeting service and team expectations.
• Problem-solving mindset and attention to detail.
• Strong organizational and time management skills.
• Fluent verbal and written communication skills in both English and Mandarin are required.

WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!