Human Resource Advisor

Addison Lee – Giving London Life a Lift

Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.

Our strength lies in our employees and drivers – genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.

As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport, point-to-point services and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.

About the Role

We have an exciting opportunity to join our HR team as a Human Resource Advisor. This position will support the HR Business Partner and Senior HR Business Partner across multi-sites.

You will provide practical, generalist HR advice and support across the varied departments of Addison Lee, with responsibility for managing an employee relations caseload alongside supporting managers, people initiatives and wider HR projects. In addition, you will support policy and process changes, help improve the employee lifecycle alongside HR Operations, and assist with restructures and organisational change. Provide coaching and guidance to managers on policies and processes, and leading HR projects from concept to delivery, with support from the HR Business Partner(s).

Salary:

£45,000 - £50,000 per annum (DOE)

Location:

Paddington - Hybrid 4 days per week

Travel Expectation:

1 day per week in Peterborough and travel to Northwest sites every 6-8 weeks (overnight).

Regular travel to Addison Lee sites as per business need.

Working Hours:

37.5 hours per week, Monday–Friday

Reporting Lines:

This role reports to the HR Business Partner.

Accountabilities:

Employee Relations

- Advise and coach managers through investigations, hearings and appeals.
- Manage an ER caseload end-to-end, escalating complex or high-risk matters where required.
- Experience managing investigations both face to face and remotely via Teams.
- Ensure ER trackers are up to date and accurate and provide insights into trends and analysis.
- Use people data to identify risks and opportunities and support evidence-based decision-making.
- Spot risks and trends early and escalate complex or high-risk cases to the HR Business Partner.

Policy and Process Guidance

- Support the review and updating of policies and processes in line with legislative changes.
- Advise the Head of HR on any changes to policies and processes.
- Assist in the rollout of new or updated policies, including short guidance for managers.

Employment Lifecycle

- Support projects & initiatives that enhance employee lifecycle, working in conjunction with HR Ops.
- Advise and support managers with probation, flexible working and family-related matters.
- Support exits, including resignations and redundancy processes, with guidance from the HRBP.

Manager Capability

- Build manager capability and confidence through coaching, practical advice and guidance.
- Encourage managers to take appropriate ownership of their people matters.
- Run briefing or training sessions on common HR topics.

Change and Organisation Development

- Support restructures and consultation processes, including drafting docs and keeping records.
- Help prepare communications for affected employees and managers.

Project Management

- Lead and/or contribute to defining HR projects, agreeing the scope, goals and success measures
- Track progress, manage risks and issues, and keep stakeholders updated with clear, timely reports.
- Close each project with a review of the benefits delivered and lessons learned.

Requirements:

- CIPD Level 5 qualification/equivalent or relevant experience.
- Experience of delivering briefing or training sessions to managers
- Experience of supporting restructures and consultation processes

- Demonstrable experience of taking ownership for managing employee relations cases.
- Ability to communicate and influence people at all levels within the business
- Pragmatic and commercially aware, with the ability to build effective relationships across locations.
- Comfortable and confident operating with some ambiguity, using sound reasoning for approaches.
- Experience of providing support and coaching to people managers
- Data driven and analytical approach to managing ER cases, accurate tracking and reporting trends.
- Experience of delivering projects, with strong organisational skills and attention to detail.
- A desire to continuously improve and develop HR and employment law knowledge.

Benefits

Annual bonus

Life Insurance (Death in Service)

2 days paid volunteering leave a year

Private Medical Insurance & Travel Insurance (after 1 year)

Wellness Program

Cycle to Work Scheme

33 days Annual Leave (incl. bank holidays)

Extensive retail discounts via Each Person, including discounts at major supermarkets

Support with Professional Training and Qualifications via Apprenticeships

Season Ticket Loans, Discounted Cabs and Courier services within London

Equality and Diversity Information

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.

Addison Lee is a Disability Confident employer. We have made commitments to employ, keep and develop the abilities of disabled staff.