About this role
Key Responsibilities:
- Welcome guests and ensure a warm, professional, and courteous check-in/check-out experience.
- Handle guest inquiries, requests, and complaints promptly and effectively.
- Manage room reservations, bookings, cancellations, and amendments.
- Maintain accurate guest records and update information in the Property Management System (PMS).
- Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
- Handle cash, billing, and payment transactions as per company policies.
- Answer telephone calls, emails, and other guest communications professionally.
- Provide information regarding hotel facilities, services, local attractions, and travel arrangements.
- Ensure the reception area is clean, organized, and presentable at all times.
- Prepare daily reports and maintain operational records.
- Adhere to company policies, SOPs, and guest service standards.