Retail Account Implant Coordinator Job

Discover a Home for Your Talents

Defy, part of the Beko family, is South Africa's No. 1 appliance brand. Since 1905, Defy has brought joy and cutting-edge innovation to millions of consumers in Africa and abroad.

Within the Beko community, every role feels like home, fostering a sense of belonging and growth. We value mutual respect, progressive thinking, and the power of diversity and inclusivity. Our commitment to sustainable development is driven by trust in technology and a dedication to producing confidently. As a member of our team, you'll have the opportunity to showcase your talents and contribute to building a prosperous future for all.

Apply Now and Be Part of Our Journey to Inspire Sustainable Lives in Every Home!

What awaits you in this role?

Stock Health Monitoring & Analysis
• Monitor stock levels across retailer DCs and individual stores on a weekly basis.
• Identify stores with low or zero stock on active Defy SKUs , engage and highlight to KAM on where orders need to be raised or pulled forward for delivery
• Identify excess stock, slow-moving inventory and potential overstock situations.
• Analyse stock cover against historical and current sell-out performance.
• Highlight discrepancies where stock is available at DC level but not reaching stores.
• Monitor stock availability ahead of promotional periods and key trading events.
• Provide clear recommendations on stock redistribution and replenishment priorities. B. Stock Transfer Orders (STOs) & Replenishment
• Work closely with retailer planners to facilitate stock transfers from DCs to stores.
• Identify stores requiring urgent replenishment based on stock levels and sales performance.
• Recommend and support the creation of STOs through the retailer's authorised planning processes.
• Track outstanding STOs and follow up on transfers not yet executed.
• Identify opportunities to redistribute stock from overstocked stores to understocked stores, where retailer processes allow.
• Monitor store stock improvements following replenishment interventions.
• Escalate recurring distribution or replenishment challenges to the relevant KAM. C. Reporting & Performance Tracking
• Prepare weekly stock health reports by retailer, SKU and store.
• Track DC stock versus store stock availability.
• Monitor sell-out performance and highlight products with declining sales due to stock availability.
• Identify and report slow-moving and ageing inventory.
• Maintain exception reports identifying potential lost sales opportunities.
• Track stock movements and the outcomes of replenishment interventions.
• Provide concise weekly performance summaries to Defy's Key Account Managers. D. Online Pricing & Promotional Monitoring
• Conduct regular online price checks across retail platforms.
• Monitor advertised prices against approved promotional plans and communicate any discrepancies.
• Identify incorrectly loaded promotions, missing promotional products or incorrect product information.
• Monitor online product availability and identify products incorrectly reflected as out of stock.
• Escalate pricing and promotional execution concerns to the responsible KAM & Buyer for review. E. Operational Support & Issue Resolution
• Maintain close working relationships with retailer buyers, planners and replenishment teams.
• Support KAMs with order tracking, stock queries and operational follow-ups.
• Assist with the identification and resolution of outstanding orders, returns and stock discrepancies.
• Follow up on promotional stock allocations and outstanding deliveries.
• Act as a first point of contact for day-to-day operational issues within the retailer.
• Maintain an action tracker for outstanding issues, responsible parties and resolution dates.
• Escalate issues that cannot be resolved at an operational level.

MINIMUM REQUIREMENTS:

• Matric essential; a relevant qualification in Supply Chain, Logistics, Retail Operations or Business Administration advantageous.
• 2–3 years' experience in retail planning, replenishment, inventory management or sales administration preferred.
• Experience working with major national retailers advantageous.
• Strong proficiency in Microsoft Excel, including pivot tables, Vlookup
• Knowledge of AI integration would be advantageous

At Beko, where it feels like home, we invite you to explor e home of…

- Global Minds: Opportunities to learn, grow, and succeed together as one global team.

- Impact: Meaningful work that contributes to our communities, the environment, and a more sustainable future.

- Innovation: A culture that embraces new ideas and technologies and takes on challenges with confidence.

- Camaraderie: A culture of togetherness built on inclusion, care, respect, and mutual support.

Join the Beko Community to open a new chapter in your life journey, where growth, innovation, and personal fulfilment make it feels like home.

Get to know us better by watching our company video:

Company Video

Follow our journey on Instagram @lifeatbeko to see the latest stories on sustainability, innovation, and community initiatives, and explore further on our LinkedIn Life Page:

Beko LinkedIn Life Page

We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, sex, colour , national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender identity and expression, marital status, or political opinion .