IT-Operation End-User Support in Bursa

As an IT Support Technician, you will be responsible for both depot and onsite support operations in Bursa, ensuring seamless delivery, deployment, and support of IT equipment and services in a global enterprise environment. This role combines technical warehouse tasks with frontline user support, requiring both hands-on logistics and IT troubleshooting skills.

Primary Responsibilities

Depot & Logistics Support

- Perform daily receiving and inventory of inbound IT equipment.
- Prep, configure, and ship end-user hardware requests (desktops, monitors, peripherals).
- Use pallet jacks to load/move equipment and maintain a clean, organized staging area.
- Ensure equipment is stored accurately and labeled in storage systems.
- Use scanning tools and inventory systems to track inbound/outbound items.
- Maintain asset records and support IT audits related to equipment handling.
- Sanitize and stage returned equipment.

Onsite & End-User Support

- Provide white glove IT support to senior management.
- Relocate and set up desktop computers, monitors, and peripherals.
- Deliver remote hands support to Data Center and network teams.
- Provide 1st/2nd level support both onsite and remotely via IT-Ticketing systems.
- Support severity 1 and 2 onsite incidents and escalations.
- Assist in server decommissioning and hardware removal tasks.
- Collaborate globally with European/Global IT teams.
- Participate in project-based IT deployments and platform support activities.
- Use Microsoft Intune for OS and software deployment.
- Document and standardize IT procedures and user profiles.

Basic Qualifications

- Fluent English, written and spoken.
- Ability to lift and move pallets and equipment.
- Experience with pallet jacks and scanning devices.
- Proficiency in Microsoft Word, Excel, and other tracking systems.
- Strong troubleshooting skills and user support experience.
- Working knowledge of hardware/software troubleshooting and basic networking.
- Familiarity with Windows 10/11 and software deployment tools.
- Understanding of Windows Server and Active Directory basics.
- Comfortable working independently and within small teams.

Working Hours
Regular office hours, from Monday to Friday – Onsite/Osmangazi
Occasional planned/unplanned support may be required outside office hours or at alternate office locations.

We are seeking a proactive and detail-oriented professional who thrives in dynamic environments and is passionate about both technical excellence and exceptional user support. If you are looking for a role where you can grow your skills, collaborate with global teams, and make a tangible impact on day-to-day IT operations, we invite you to join our team and be part of an organization that values innovation, reliability, and teamwork.