About this role
Your mission
Salut și bun venit la Sungrow!
Ready to start your career in an international service environment? As our Service Operations Coordinator , you will support the day-to-day activities that keep our European service organization organized, connected, and moving forward.
Working closely with colleagues across different teams, you will gain hands-on experience with service processes, systems, customer cases, and operational coordination. Curious what your day could look like? Let’s dive in: Support the coordination and administration of service requests, contracts, work orders, and customer cases. Keep service information accurate and up to date in the relevant systems and help colleagues access the information they need. Follow up on service milestones, contract dates, documentation, and invoicing-related information. Assist with preparing regular operational reports and highlighting missing information, delays, or recurring issues. Support project handovers into service and help maintain clear and complete project and service documentation. Work closely with Service Managers, Field Service, Remote O&M, Finance, Logistics, and Sales colleagues across Europe.
Your profile
All right, sounds interesting so far? Now let’s look at what could help you feel at home and grow in this role: A degree or professional qualification in Business Administration, Operations, Supply Chain, Engineering, or a related field, or comparable practical experience. First practical experience through an internship, student job, traineeship, or junior position in operations, customer service, project coordination, logistics, administration, or a similar area is a plus. Good organizational skills, attention to detail, and a structured approach to keeping track of tasks and information. Comfortable working with MS Office, particularly Excel, while previous exposure to CRM, ERP, or ticketing systems is a plus. A collaborative and proactive mindset, with the confidence to communicate with colleagues from different teams and countries. English C1; Romanian B2 or higher is a plus, and additional European languages are welcome.