Senior Communications Project Engineer (Singapore)

A lcatel-Lucent Enterprise is THE pla ce to be, if you are interested in:

- A multicultural and international company engaged in internal career opportunities for its employees and in corporate social responsibility.

- Strong values accompanied by diversity and inclusion that lie at the heart of who we are and what we do.

- Flexible and hybrid work environment on all our sites which grants a work-life balance.

What is my role

The Senior Communications Project Engineer is a critical post-sales technical lead dedicated to the APAC market. You will act as the technical integrator/expert ensuring that Enterprise Solutions—encompassing Alcatel-Lucent Enterprise (ALE) core technologies—are deployed with architectural integrity, security, and high reliability. Your mission is to deploy and build the Communication Applications Solution to achieve/meet the complex business requirements with quality technical execution, ensuring the success of both Business Partner-led and Direct Touch projects.

Main Responsibilities

Solution Design & Planning

- End to End Infrastructure Evaluation: Review and analyze existing customer communications ecosystems (Legacy PBX, IP, or Hybrid) to assess their readiness for digital transformation and Solution Implementation.

- Target State Architecture: Propose specific approaches to align communications infrastructure with corporate and Singapore Government (Smart Nation) objectives, focusing on High Availability and Disaster Recovery.

- Solution Implementation: Review and translate/re-fine the high-level and low-level designs (HLD/LLD) documentations to actual technical instructions, configurable commands, parameters, customizable GUIs & steps on a mix of ALE products (OXE, CCD, VAA, VNA, Dispatch Console, OV8770 etc) and third-party integrations to deliver bespoke end-to-end solutions.

Technical Implementation & Delivery Support

- Technical Authority: Act as the lead Subject Matter Expert (SME) during the post-sales and implementation phases to resolve complex architectural bottlenecks.

- Product Enhancements: Interface with the ALE Comms Architect and Product House (Comms Business Unit) where needed such that the specific requirements/inputs to raise Product Enhancement Requests (PER) by the Comms Architect for critical feature gaps identified during deployment are captured correctly with no ambiguity.

Ecosystem & Partner Enablement

- Cross-Functional Coordination: Lead efforts across services, product specialists, and R&D to ensure the consistency of final deployed solutions.

- POC Support: Support Proof of Concept (POC) environments setup and testing lead by our Comms Architect; Demonstrating the interoperability of ALE solutions with existing customer workflows.

- Partner Mentorship: Share expertise to uplift the technical capabilities of ALE Business Partners (VARs/System Integrators) in Singapore.

Competencies & Experience

Technical Expertise

- ALE Mastery: Deep architectural and technical configuration knowledge of the Alcatel-Lucent Enterprise portfolio, specifically OmniPCX Enterprise (OXE), OmniVista, OpenTouch, and Rainbow (UCaaS/CPaaS).

- Contact Center Specialist: Proven experience in designing and deploying complex Contact Center solutions (ALE OmniTouch CC or Genesys integrations).

- Network & Security: Strong understanding of SIP Trunking, SBCs, VoIP security protocols, and integration with 802.1x network and security environments.

- Certifications: ACFE (Alcatel-Lucent Certified Field Expert) level or equivalent is mandatory. ACSE (System Expert) level is highly preferred.

Professional Skills

- Crisis Management: Capability to work under pressure during high-stakes deployments or system outages, maintaining clear communication with stakeholders.

- Communication: Exceptional English verbal and written skills, with a focus on writing clear, professional technical documentation and proposals.

- Project Risk Acumen: Ability to identify Project risks and impacts during Project planning and execution with a focus on business outcomes rather than just technical features implementation.

Profile Requirements

- Education: Bachelor’s Degree in Telecommunications, Computer Science, Engineering, or a related field.

- Overall Experience: 10+ years in customer-facing technical roles (Customer Engineering, Project Lead or Senior Project Team member).

- Domain Expertise: 10+ years of project implementation and customer technical support experience in the implementation, integration and migration of:

- Enterprise Voice/VoIP (IP-PBX)

- Omni-channel Contact Centers (Voice, Email, Chat)

- Unified Communications & Collaboration (UC&C)

- Cloud Transition (Private, Public, and Hybrid Cloud models)

- SIP Trunks and 3rd Party Integrations

- Market Knowledge: Solid understanding of the Government, Public Sector and enterprise landscape, including local regulatory requirements and competitive vendor alternatives.

Functional Competencies

- Accountability: Takes full ownership of the implementation integrity & security of a project from inception to final acceptance.

- Influence: Ability to negotiate and persuade technical stakeholders and partners toward best-practice security and communication standards.

- Continuous Learning: Commitment to staying ahead of market trends and the rapid evolution of AI-driven communications.