About this role
Job Overview
At LKQ UK and Ireland, people are at the heart of everything we do — from our colleagues to our customers. As a Customer Service Advisor, you’ll listen carefully to our customers, understand their concerns, and resolve issues efficiently. This fast-paced role requires excellent multitasking skills and offers a fantastic opportunity to gain insight into the entire business, with plenty of opportunities for internal growth and career progression.
What we offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Providing first class service to customers via our web platforms
- Handling daily enquiries/complaints from customers and branches over the phone, chat and email
- Increasing customer satisfaction and retention
- Improving website conversion through effective parts identification first time
- Taking orders from customers over the phone when needed
- Ensuring all customer contacts are logged in the system
- Making the customer top priority at all times.
Skills and Experience
- Customer service experience
- Strong phone handling skills and active listening
- Ability to adapt to different types of characters
- Experience working in a fast paced environment
Why Work for LKQ
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.