Product Owner

Key Objective

- Requirements Analysis: Lead end-to-end business and system requirements analysis for the CRS platform — translating complex insurance workflows into clear, structured specifications that the development team can act on.
- Agile Facilitation: Serve as Scrum Master for the CRS feature team, facilitating all Agile ceremonies, coaching team members on Agile principles, and continuously improving delivery flow.
- PO Collaboration: Work in close partnership with the Product Owner to ensure the backlog is well-refined, stories are analysis-ready, and sprint goals are clearly understood by all team members.
- Stakeholder Engagement: Bridge the gap between business stakeholders and the development team — eliciting requirements, managing expectations, and ensuring delivery outcomes align with business intent.
- Impediment Resolution: Proactively identify, escalate, and resolve impediments that block the team from delivering value, fostering a culture of continuous improvement and psychological safety.
- Quality & Delivery: Support quality outcomes by ensuring acceptance criteria are well-defined, test cases are traceable to requirements, and UAT is planned and coordinated effectively.
- Documentation: Maintain up-to-date and accurate system analysis artefacts — process maps, use cases, data flow diagrams, and functional specifications — that serve as the team’s source of truth.
- Continuous Improvement: Champion retrospective outcomes and drive actionable improvements to team processes, tooling, and ways of working across each sprint cycle.

Major Duties and Responsibilities

System Analyst Responsibilities

- Understand Chubb's commercial insurance business workflows and translate them into detailed system and functional requirements across all CRS domains — policy, quoting, claims, payments, documents, and the agent portal.
- Conduct structured requirements elicitation sessions with business stakeholders using interviews, workshops, process mapping, and gap analysis techniques.
- Produce high-quality analysis artefacts including business requirements documents (BRDs), functional specifications, use cases, data flow diagrams, and process maps.
- Collaborate with the Product Owner to author well-formed user stories with clear, testable acceptance criteria ready for sprint planning.
- Analyse and assess the impact of proposed changes on existing systems, identifying integration touch points, data dependencies, and downstream risks.
- Support UAT planning and execution — coordinate with business users, validate test scenarios against requirements, and track defects to resolution.
- Serve as the primary analytical liaison between business stakeholders and the engineering team, clarifying requirements and resolving ambiguities throughout the sprint cycle.
- Maintain and version-control analysis artefacts in Confluence, ensuring documentation remains current and accessible to all team members.

Scrum Master Responsibilities

- Facilitate all Agile ceremonies for the CRS feature team — daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives — ensuring they are purposeful, timeboxed, and outcome-driven.
- Coach and mentor team members and stakeholders on Agile values, Scrum principles, and best practices, fostering a culture of self-organisation and continuous improvement.
- Work closely with the Product Owner to ensure the product backlog is healthy, well-prioritised, and that upcoming stories are refined and ready for development.
- Proactively identify and remove impediments — whether process, technical, or organisational — that hinder the team’s ability to deliver.
- Track and communicate sprint metrics including velocity, burndown, and sprint goal progress to the team and stakeholders.
- Protect the team from external interruptions and scope creep during active sprints, redirecting requests through the appropriate backlog process.
- Drive retrospective actions to completion and measure the effectiveness of process improvements over time.
- Support the team’s Agile maturity journey and contribute to wider delivery practice improvements across the platform team.

Reporting Relationships

Reports to:

Platform Delivery Manager

Works closely with:

Product Owner (CRS Feature Team)

Skills and Qualifications

- Bachelor's degree in Information Systems, Computer Science, Business Analysis, or a related field.
- 6 or more years of experience in a System Analyst or Business Analyst role, with demonstrated Scrum Master responsibilities in recent positions.
- Proven track record of owning analysis artefacts end-to-end — from requirements elicitation through to UAT sign-off — in an enterprise software delivery environment.
- Hands-on experience facilitating Agile Scrum ceremonies and coaching teams on Agile practices.
- Strong proficiency in requirements elicitation techniques — process mapping, use case modelling, gap analysis, and stakeholder workshops.
- Experience in the insurance industry (commercial lines, policy administration, claims, or payments) is highly advantageous.
- Excellent written and verbal communication skills; able to document complex requirements clearly and present them to both technical and non-technical audiences.
- Ability to work independently and collaboratively in a cross-functional team spanning business, engineering, QA, and architecture.
- Strong organisational skills with the ability to manage multiple analysis streams concurrently across CRS product domains.
- Proficiency in Agile project management and collaboration tools — Jira, Confluence, and similar platforms.
- Scrum or agile certifications preferred: CSM, PSM I/II, CSPO, or CBAP.
- Familiarity with software development lifecycle (SDLC) and the ability to engage meaningfully with developers and architects on technical trade-offs.
- Ability to adapt quickly in a fast-paced, dynamic environment with evolving priorities.