Restaurant Supervisor Position Available

Hazendal Wine EstateStellenbosch, Western CapeOn-siteFull-timeMid level, 2–5 yearsListed 5 hours ago

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About this role

RESTAURANT SUPERVISOR POSITION

The Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant to ensure excellent customer service, efficient workflow, and a positive dining experience. They supervise staff, manage shifts, and support the restaurant management team in achieving business goals.

Key Responsibilities:

- Supervise and coordinate the activities of restaurant staff during shifts

- Ensure high standards of customer service are consistently delivered

- Handle customer complaints and resolve issues professionally

- Assist in training, onboarding, and mentoring new employees

- Monitor staff performance and provide feedback when necessary

- Ensure compliance with health, safety, and hygiene regulations (e.g., food safety standards)

- Oversee opening and closing procedures

- Manage reservations, seating arrangements, and table turnover

- Monitor inventory levels and coordinate with management for stock ordering

- Assist in maintaining cleanliness and organization of the restaurant

- Support management in achieving sales targets and controlling costs

Requirements:

- Proven experience in a restaurant or hospitality environment (supervisory role preferred)

- Strong leadership and team management skills

- Excellent communication and interpersonal abilities

- Ability to work in a fast-paced environment and handle pressure

- Good problem-solving skills and attention to detail

- Knowledge of food safety regulations and best practices

- Flexibility to work shifts, weekends, and holidays

Preferred Qualifications:

- Diploma or certificate in Hospitality Management or related field

- Experience with POS systems and basic administrative tasks

Key Skills:

- Leadership and teamwork

- Customer service excellence

- Time management and multitasking

- Conflict resolution

- Organizational skills