About this role
Provides leadership and oversight to the Service Desk Support group. Provides assistance to customers, addressing trouble tickets and related calls, emails and chat requests. Assists customers in placing orders and provides information about order status, changes and returns. Addresses customer generated questions, comments or complaints about DN products and services.
Required Qualifications
Bachelor's Degree or equivalent work experience required. Typically has 4-6 years of experience in Service Desk Support. Fluent business English skills (Written and spoken).