About this role
- Assure customer satisfaction
- Know the customer’s expectations both today and the future.
- Adhere to all company policies including completion of all required documentation, etc.
- Work together with the entire Van Keppel team to ensure all of our customers are satisfied.
- Accept responsibility as final source of service departments’ problems as they can affect total customer relations. This includes within the store or Van Keppel as a whole.
- Organize and manage your time to ensure the highest possible return to Van Keppel and its customers.
- Identify new accounts and add them to our System for future action, mail, telemarketing, etc.
- Communicate with all levels of Van Keppel management to ensure that all service to our customers is taken care of and no profit opportunity is lost due to a lack of communication.
- All communication with customers and co-workers should be done respectfully, honestly, and professionally following the “golden rule” which is, do unto others as you would have them do unto you.
- Proactively seek customer and employee feedback, anticipate problems, and respond promptly.
- Provide the direction and leadership required to achieve professional profitability and customer service and satisfaction.
- Understand and administer functional company knowledge.
- Understand the “Employee Handbook”
- Be proactive to uncover signs that an employee may have a problem with his/her job duties/responsibilities.
- Complete all personnel action forms for new hires and employee changes
- Contribute to the maintenance of high employee morale
- Display flexibility and openness in daily work and encourage others to stay open to change, improvements, etc.
- Attend required company meetings and provide constructive discussion.
- Manage your A/R Report in a manner that keeps us current with our customers.
- Watch for slow paying. COD, and “No Sale” customers.
- Protect the company’s financial interests
- Conduct yourself in a professional manner and maintain a professional appearance.
- Manage and maintain all company property.
- Inventory consisting of whole goods and parts
- Maintain the highest level of safety.
- Inspect your branch according to the safety guidelines in the Safety Handbook.
- Conduct regular monthly safety meetings.
- Our company goal is 100% accident free.
- Use and maintain company facilities, equipment, and vehicles in a professional and safe manner. Keep all company property neat, clean, and organized.
- Manage your Work in Process to costing within 7 days from the last posted labor.
- All other duties as assigned by Ownership and the Executive Management Team.