About this role
Position Summary:
This position is responsible for mixing and serving of beverages, while establishing a safe and welcoming work environment for all employees and guests. Ensure compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies, and procedures . Under the supervision of F&B Manager or Supervisor this role positively contributes to an entrepreneurial culture that is nimble, energized, growth oriented, to self- m oti v a t e a n d l e a d b y ex a m p l e. Above all else, must be aligned with , and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.
Primary Responsibilities
- Exceeds guest expectations by providing outstanding customer service
- Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
- Participates in the implementation of the departmental strategic plans
- Informs guests of any daily specials
- Selling food and beverage with an upbeat and positive attitude
- Takes guests orders and makes recommendations
- Prepares beverages
- Serves the guests and checks to ensure satisfaction
- Resolves guests issues or asks for management assistance if required
- Presents bills upon request and takes payments
- Cleans tables or counters and re-stocks bar when required
- Covers other bartender’s sections if required
- Liaises and communicates effectively with all appropriate operational departments
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Contributes toward workplace health, safety, and wellness initiatives
- Contributes to a team of engaged colleagues who care passionately about the business, site operations, and delivering a great guest experience
- Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
- P er f o r m s o t h e r d u t i es as a s s i g n e d or d i rected and assist other co-workers as needed
Education & Qualification Requirements
- People-focused and committed to service excellence
- Proactive and solution-oriented with a drive to succeed
- Exceptional interpersonal and communication skills
- Bartending and serving experience preferred
- Customer service experience
- Ability to handle multiple tasks at one time
- Ability to stand for long periods of time
- Ability to lift 30 lbs.
- Previous P.O.S. experience an asset
- Smart Serve certification
- Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontario