Compliance Manager

Summary:
The Manager/ Assistant Manager supports the effective operation and development of Langham Hall’s UK Regulatory Hosting function, with day-to-day management responsibility for the Appointed Representative (AR) team and a significant role in the firm’s wider compliance and risk framework. The role combines AR oversight, regulatory analysis, team leadership, internal compliance, regulatory reporting and process improvement.

The role holder acts as a senior escalation and knowledge point, works directly with ARs, clients and colleagues, and supports the Director in maintaining an effective control environment across the AR, AIFM and Operator businesses. The position offers broad exposure to FCA regulation, risk governance and regulated investment and fund structures.

The role description gives an indication of the key attributes and skills which are beneficial, but we also focus on team fit and growth potential as well as transferable skills or experience.

Key Responsibilities

AR function leadership and client oversight

- Oversee the day-to-day operation of the AR function, coordinate team priorities and act as an escalation and technical knowledge point.
- Manage AR relationships through meetings, telephone and written communication, providing practical guidance on regulatory and operational matters.
- Assess the risks posed by prospective and existing ARs, and support the review and risk assessment of alternative investment funds (AIFs) and collective investment schemes (CIS), escalating material issues appropriately.
- Oversee onboarding, variation and termination activity for ARs and relevant approved or certified persons, including AML/KYC review, financial analysis, business-plan review and regulatory applications.
- Approve or oversee ongoing monitoring of ARs, including periodic compliance reports, financial promotions and marketing materials, risk matrices, liquidity monitoring and remediation actions.
- Accompany and support team members at AR meetings concerning business plans, oversight findings and regulatory developments.
- Ensure related trackers, records and action logs are complete, accurate and maintained on a timely basis.

Compliance and regulatory advisory

- Act as a first point of contact and adviser to the business, ARs and clients on regulatory compliance matters, referring significant or novel issues to the Director where appropriate.
- Research and interpret FCA requirements and other relevant regulatory developments, translate them into practical actions and oversee implementation projects affecting the firm or its ARs.
- Work collaboratively with colleagues to resolve complex regulatory questions, including matters for which there may be limited precedent.
- Review and maintain the compliance monitoring programme, oversee its implementation and support the timely completion and documentation of monitoring activity.
- Support financial crime controls, including AML/KYC, gifts and hospitality, conflicts of interest, outside business activities, personal account dealing and relevant staff attestations.
- Support certification assessments and other employee compliance requirements, maintaining appropriate evidence and trackers.
Internal policy and control framework

- Coordinate the scheduled review and update of compliance and operational policies, manuals and procedures, ensuring they remain appropriate, consistent and aligned with the firm’s activities and regulatory obligations.
- Maintain or oversee key internal registers and control records, including personal account dealing, conflicts, gifts, outside business activities and outsourcing records.
- Coordinate periodic due diligence on outsourced service providers and support related training and control reviews.
- Contribute to annual assurance and audit work, including ISAE 3402 and external compliance audits, and coordinate evidence and follow-up actions.
- Ensure appropriate policies and procedures are in place across the business and identify opportunities to strengthen the control environment.

Risk management and governance

- Support the firm’s internal capital and risk assessment processes, including ICARA, wind-down planning, regulatory capital monitoring, quarterly risk-trigger reviews and maintenance of the material risk register.
- Prepare, review or coordinate annual and periodic risk assessments, including bribery, tax evasion, financial promotions, country risk and the AR self-assessment.
- Manage Risk Committee processes, including preparation and review of risk matrices and liquidity monitoring information, meeting coordination, minutes, papers and action tracking.
- Attend or support the Valuation Committee and review relevant meeting papers where required.
- Prepare governance and Board materials relating to risk, ICARA, AR oversight and other compliance matters, and support the Director with presentations and sign-off processes.
- Participate in the Regulatory Hosting Senior Management Team and contribute to wider management and governance initiatives.

Regulatory applications, notifications and returns

- Review, prepare and submit FCA Connect forms and notifications, including AR appointment, change and termination forms and relevant Approved Person cessation forms.
- Assist with the preparation, review and submission of FCA RegData returns and related regulatory reporting, including REP-CRIM, REP025, management accounts and Firm Details returns.
- Maintain a clear timetable and evidence trail for regulatory submissions, obtain required internal approvals and ensure filings are accurate and completed by their deadlines.
- Assist with managing contact and correspondence with the FCA, including coordinating responses and maintaining appropriate records.
- People management and team development
- Provide day-to-day supervision, mentoring and technical support to team members, including regular one-to-ones and constructive review of work output.
- Allocate and monitor work, ensure actions are completed to the required standard and address or escalate performance and resourcing issues.
- Support appraisals, recruitment, interviews, onboarding and training, working with relevant managers and HR.
- Lead or contribute to regular AR team meetings and promote consistent, collaborative working across Regulatory Hosting.
- Support the development and delivery of conduct, compliance and management training where required.

Business management and continuous improvement

- Support business development activity, including responding to enquiries, participating in calls, progressing proposals and assisting with the onboarding of new ARs and clients.
- Monitor relevant budgets, fee and income information, and support periodic management or partner reporting where required.
- Coordinate the annual inflation-linked fee review process and support the maintenance of related records and AR/client communications.
- Identify, propose and manage projects that improve the service offering, systems, controls and efficiency of the team.
- Support implementation and administration of regulatory, workflow and training systems and maintain relevant due diligence information.
- Undertake other reasonable duties arising from the activities and initiatives of Langham Hall Fund Management and Regulatory Hosting.

Skills, Knowledge and Expertise

- Good working knowledge of the FCA Appointed Representative regime and experience applying regulatory requirements in a practical business environment.
- Understanding of regulated investment and fund structures; knowledge of AIFM and Operator activities is beneficial.
- Thorough understanding of control frameworks, compliance monitoring, financial crime controls and risk management processes.
- Ability to analyse complex information, identify material risks and provide clear, proportionate guidance to colleagues, senior management and ARs/clients.
- Strong written and verbal communication skills, with confidence in client-facing and internal stakeholder interactions.
- Excellent organisational skills, attention to detail and the ability to prioritise multiple recurring deadlines, projects and responsibilities.
- Proven or developing people-management capability, including delegation, coaching, quality review and performance oversight.
- Commercial awareness and an interest in service development, operational improvement and business growth.
- Strong numeracy and proficiency in Microsoft Office, particularly Word, Excel, Outlook and PowerPoint.
- A self-starting, enquiring and collaborative approach, with sound judgement and the ability to solve practical problems where precedent may be limited.

Education, qualifications and experience:
- Education to degree level, normally 2:1 or above, or equivalent relevant professional experience.
- Relevant compliance or financial services qualification, such as CISI or ICA, is beneficial.
- Previous experience of FCA regulation, regulatory hosting, compliance, risk or another regulated financial-services environment.
- Experience supervising staff, reviewing technical work or coordinating operational and regulatory deliverables is desirable.

Benefits

- Health insurance after successful completion of probation.
- Discounted gym membership.
- Employer pension contribution of 5% with a 4% employee contribution.
- Cycle to work scheme.
- Access to wellbeing initiatives and platforms.
- Support for relevant professional qualifications and development.