About this role
Receptionist
FLSA: NON - EXEMPT
Duties/Responsibilities:
- Greet patients and visitors, determine their needs and guide them to the appropriate areas for service.
- Inform the patients about registration procedures and the services provided.
- Provide information to patients, answer questions and hand out forms, surveys, pick-up/drop off area for paperwork/forms/referrals; expedite request for medical records.
- Answer and screen incoming phone calls and transfer them to appropriate extensions.
- Take messages when unable to transfer phone calls and handle as per specific instructions.
- Log all incoming mail and maintain all medical records according to policy
- Serve as a liaison between front office and other departments.
- Assists front office department, as needed
- Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
- Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.
Education and Experience:
- High School diploma or equivalent is required.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 20 pounds at times.
- Must be able to travel to various center locations as required.