About this role
Hi, we’re Back Market.
We’re here to help make tech reliable, affordable, and better than new . We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.
Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.
Are you ready to join us?
JOB DESCRIPTION:
The Care & Shipping Data Analytics team turns operational data into actionable insights to improve process efficiency and customer satisfaction across Customer Care, Seller Care, Quality and Shipping. We partner with business stakeholders, maintain monitoring tools and provide clear recommendations to support both day-to-day operations and long-term decisions. Our work helps teams make better, data-informed decisions across the business.
Be a part of the movement. Join the circular revolution.
YOUR MISSION (IF YOU ACCEPT IT): 🥇
- Conduct in-depth analyses to help Operations Specialists improve process efficiency and customer satisfaction across Customer Care, Seller Care, Quality and Shipping.
- Be an active contributor to the strategy, by thinking beyond immediate analysis to understand the long-term implications of actions
- Collaborate closely with business stakeholders : supporting their needs, sharing your analysis & recommendations in an impactful way to get their buy-in
- Maintain, update and improve the monitoring tools (SQL, Omni)
- Mentor business stakeholders on their data needs
YOU ARE IN THE RIGHT PLACE IF: ⭐
- You are in Bachelor’s or Master’s degree in Business, Management or Engineering with specialization in data & analytics or equivalent
- You have strong skills in data analytics, visualization and modeling, including experience with SQL ; ideally with Omni, Google Analytics/Datastudio and Amplitude
- You are also interested in helping the business grow thanks to the data analyzed (project management/coordination skills)
- You have good communication skills and you are able to make your work accessible to a non-technical audience
- You know how to work in autonomy
- You like to do concrete things and you are not afraid to get your hands dirty
- You are an amazing team player with whom it’s always a pleasure to work
- You are fluent in English
- You are looking for a 5-6 month full-time internship from January 2027 based in Barcelona
- Your current French university can provide an internship agreement
BONUS POINT : Knowledge of server-side tagging, experience with an advertising platform (Google Ads, Meta), or a personal project involving tracking or data.
ABOUT THE INTERNSHIP:
- Start date: January 2027
- Duration : 6 months
- Full-time internship (35h/week)
- Location : Barcelona (Spain)
RECRUITMENT PROCESS: 📅
- Skill fit interview and live case study with a team member (45min)
- Video-call Interview with the Talent Acquisition Specialist (30 min)
- Cultural fit interview with the manager (30min)
WHY SHOULD YOU JOIN US ? ✌🏼
At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).
No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:
- A mission driven work environment where your day to day makes an impact on the planet. Seriously.
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values.
We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications.
If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.
Compensation
Barcelona-based Internship salary range, depending on study level €900 – €1,000 per month