About this role
We are seeking an experienced ServiceNow ITSM Lead Developer to lead the design, development, customization, and enhancement of ServiceNow IT Service Management (ITSM) solutions. This role requires deep technical expertise across ServiceNow ITSM modules, strong hands-on development capabilities, and the ability to mentor development teams while driving enterprise-scale implementations.
As the ITSM Lead Developer, you will serve as the technical SME for Incident, Problem, Change, Request, Knowledge, and Service Catalog Management while ensuring alignment with ITIL best practices and organizational objectives.