About this role
The Customer Service Representative acts as a key point of contact between customers and internal teams. They ensure efficient order management, delivery coordination, and follow-up on operational issues, while contributing to customer satisfaction and overall performance service level.
Desired Profile
- Excellent communication skills, both spoken and written
- Ability to analyze and solve problems
- Strong customer service orientation
- Autonomy, attention to detail, and strong organizational skills
- Good proficiency in Microsoft Office
- Knowledge of the JDE system is an asset
- Bilingualism in French and English, written and spoken
- College diploma (DEC) in administration or a related field, or an equivalent combination of 2 to 3 years of customer service experience