About this role
This position resides within the Virtual Branch Support department and is primarily responsible for providing daily remote support to retail branches. This role is accountable for reviewing sales, service, and financial transaction details conducted by the assigned branches throughout the day as well as provide leadership, support, and coaching when the Branch Manager is unavailable. This role is also responsible for the completion of ad-hoc centralized risk control activities based on business needs. The candidate must possess extensive knowledge of the branch banking environment and risk/control activities, excellent analysis and judgment skills, and strong organization and communication skills.
Job Responsibilities
- Provide Real-time transactional support via communication tools for assigned branches.
- Remotely complete control reviews of key transactions that require supervisory oversight as defined by the business.
- Proactively advance the use of computer assisted assessment tools and techniques to increase efficiency of the quality control process.
- Execute core review curriculum according to productivity standards.
- Execute and complete ad-hoc centralized control activities as required by management.
- Provide performance feedback to Branch Manager as well as branch staff.
- Participate as needed in branch management routines such as branch huddles, Area & Market key focus calls, etc.
- Participate in the evaluation of the overall consistency/effectiveness of branch processes in quality control scope.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
- Minimum of 2 to 5 years of relevant experience
- Extensive knowledge of activities and control environment of a retail branch.
- Strong organization and time management skills with the ability to produce quality work under time constraints.
- Excellent analytical ability and strong decision-making skills to assess materiality of information under review.
- Strong computer acumen, including extensive knowledge of branch specific systems and Microsoft Office products.
- Excellent written and oral communication skills with demonstrated ability to clearly articulate issues.
- Strong interpersonal skills.
Education
- Bachelor’s/University degree or equivalent experience.
The successful candidate should be based in the Central Southeast Region footprint (FL, DC, MD, VA, or IL).
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## Job Family Group:
Consumer Sales
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## Job Family:
Consumer Sales Support
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## Time Type:
Full time
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## Primary Location:
Telecommuter Maryland United States
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## Primary Location Full Time Salary Range:
$64,620.00 - $90,180.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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## Most Relevant Skills
Please see the requirements listed above.
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## Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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## Anticipated Posting Close Date:
Nov 10, 2026
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Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi’s EEO Policy Statement and the Know Your Rights poster.