Account Specialist

Job Description:

Associate Client Relationship Manager

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that

empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more

than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-

commerce, digital marketing, advertising, communications and entertainment. We create products and services

that provide exceptional value by aligning members and the businesses that want to engage them in a shared

community.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and

retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client

strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and

marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an

award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right

conditions to reach new customers and sustain long-lasting loyalty.

Job Summary:
As an Account Specialist, you will be responsible for supporting team members across a portfolio of clients focused on the finance space.

Key Responsibilities:

- Acquires foundational knowledge of client relationship management principles, processes, and tools to effectively support team objectives.
- Communicates with clients to address basic inquiries, ensuring timely responses and enhancing customer satisfaction.
- A nalyzes basic client data and feedback to identify trends, inform decision-making, and recommend improvements.
- Coordinates routine client requests and supports the resolution of simple issues, ensuring alignment with service standards.
- Contributes to the preparation of client reports and presentations, compiling data and insights for stakeholders.
- Drafts client communications, including emails and basic documentation, to support engagement and maintain strong relationships.
- Escalates more complex client concerns to senior team members or management, ensuring proper resolution and follow-up.
- Builds initial relationships with clients through regular interactions, laying the groundwork for long-term partnerships.
- Does simple administrative tasks to support the client relationship team, such as scheduling meetings and updating CRM systems.

Client management

- Supporting 8-15 Accounts lead by Account Managers and Sr. Managers alike across our finance accounts
- Supporting partner outreach
- Learning and understanding how to use our technology
- Managing internal resources using them effectively and helping Account Managers provide a high level of service for the client
- Interacting with clients daily via phone and email
- Reviewing a selection of partnered affiliate websites to identify optimization opportunities

Administrative

- Timely and satisfactory execution of administration of client programs, contributing to client satisfaction and the achievement of client and Rakuten Advertising revenue goals.

- Monitoring affiliate queues to ensure timely queue management by Affiliate Reviewers

Collaboration

- Work closely with publisher services to identify partnership opportunities to grow our business
- Developing, maintaining, and extending relationships internally and externally

·       
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical / functional expertise

- Entry level candidates welcome. Preferred experience could include 1-2 years active marketing or administrative experience
- Comfortable using Excel
- Ability to learn PowerPoint and Rakuten Advertising tools and processes

Personal effectiveness

- Highly organised, self-motivated, good time-management, able to prioritise
- Think creatively, has a problem-solving approach and uses professional judgment
- Proactive - continually looking for ways to grow and improve within own role
- Work well under pressure and to tight deadlines
- Inquisitive approach to continuously learning on the job

Communication skills

- Strong customer services skills: Negotiation, diplomacy, able to translate client requirements
- Excellent written and verbal communication
- Confident interpersonal skills

Results focus

- Detail-orientated
- Proof that you can work to deadlines

Teamwork

- Reliable
- A real team player that is able to integrate and work closely with an enthusiastic team
- Ability to work well as a team and prioritise your workload based on company’s goals
- Be able to share progress and updates on tasks with Account Managers and Managers

Minimum Requirements:

- 0-2 years relevant work experience Required
- 2-4 years Preferred
- Bachelor's Degree Required
- Master's Degree Preferred

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
H ypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team