Donor Engagement Representative

Donor Engagement Representative

Location: Duluth, GA (Hybrid / Remote options may be available

Position Type: Full-Time

Department: Donor Engagement Team

Reports to: Director of Operations

About Living on the Edge

Living on the Edge exists to help Christians live like Christians. Established in 1995 as a radio ministry of pastor and author Chip Ingram, it has grown into an international discipleship ministry. We create Biblical teaching and tools that challenge and equip spiritually hungry Christians around the world to become mature disciples of Jesus, transforming families, churches, and communities for the glory of God.

Position Overview

The primary mission of the Donor Engagement Representative is to minister to, care for, and build meaningful relationships with ministry partners/donors of Living on the Edge. Grounded in a "ministry-first" approach, this role connects donor passions with the organization’s vision, moving beyond transactional fundraising to build authentic, long-term spiritual partnerships.

Core Values

All employees are expected to embrace and exemplify Living on the Edge’s core Christian values.

- Live it out :  Spiritually mature individual involved in a Christian church and committed to becoming a mature, authentic disciple of Jesus Christ (see Romans, chapter 12).

- Own Your Stuff :  High desire for excellence in serving others and capability in leading the business functions of the ministry; additionally, humble and willing to admit mistakes and “own” errors of judgment or decisions regardless of consequences.  We are a no excuse/no finger pointing organization.

- Think Team :  Team oriented, not a solo worker.  Must have an interest and ability to integrate into a team atmosphere.

- Everybody Matters & Everything Belongs to God :  We serve other people not ourselves; we are stewards of what God has given us.  Must have an “It’s not about me,” attitude.

Biblical Philosophy of Fundraising

We believe that God provides for His ministry, eliminating the need for high-pressure fundraising or coercion. We view giving through a relational, spiritual lens:

- Minister First: Focus on friendship without an agenda; discover needs and offer prayer and Biblical resources.

- Learn & Connect: Ask meaningful questions to discover donor passions and interests.

- Share Vision: Clearly articulate the impact of God’s work through Living on the Edge.

- Present Opportunities: Invite partners to financially support specific projects aligned with their passions.

- Express Gratitude & Reinvest: Deliver genuine, God-centered thanks and continuously invest in their personal spiritual growth with no strings attached.

Key Responsibilities & Duties

Donor Relationship Management & Strategy

- Relationship Building & Outreach: Initiate and sustain meaningful relationships with an assigned caseload of 300–500 donors through phone (10–15 daily), mail, email, text, video interactions, and occasional in-person interactions (as requested by supervisor).

- Spiritual Care: Prioritize donor ministry by offering prayer and Biblical resources, focusing on authentic friendship without a transactional agenda.

- Strategic Alignment: Identify donor passions and connect them with relevant ministry programs, campaigns, and financial partnership opportunities to help them reach their full giving potential.

- Caseload Development: Proactively identify and cultivate relationships with potential donors in an assigned territory or from a campaign who are not yet giving at a mid-level capacity.

- Gift Planning: Recognize opportunities for and facilitate complex giving options, including Donor-Advised Funds (DAFs), appreciated assets, and annuities in collaboration with other staff or board members, as needed.

Administration & Team Collaboration

- Spiritual Integration: Keep Christ central by participating in daily prayer meetings, staff devotions, and weekly team meetings.

- Data Integrity: Maintain accurate, timely contact notes and clean data within the CRM and organizational database systems.

- Event Support: Help plan and facilitate local/regional donor events and initiatives as directed.

- Team Collaboration: Share input with leadership regarding offer development and reporting; facilitate smooth portfolio transfers to major donor caseloads when appropriate.

Performance Expectations

- Success in this role will be measured against the Donor Engagement Team scorecard, including leading-indicator activity, pipeline movement, and giving/retention outcomes; specific KPI targets will be finalized and communicated as the scorecard is rolled out.

Qualifications & Requirements

Education & Experience

- Education: Two-year technical degree or equivalent work experience required; Bachelor’s degree preferred.

- Experience:   Minimum 3 years of experience in sales/fundraising, account management, customer service, or donor relations (ministry setting experience preferred).

- Preferred experience : Demonstrated track record of achieving activity metrics and fundraising goals through relational cultivation.

Skills & Competencies

- Required: Alignment with Living on the Edge’s Statement of Faith.

- High Emotional Intelligence (EQ): Exemplary ability to manage relationships, build trust, and communicate with high empathy and clarity.

- Communication: Exceptional verbal and written communication skills.

- Organization & Self-Management: Strong organizational skills to manage multiple relationships simultaneously, prioritize tasks, and work independently with minimal supervision.

- Tech-Savvy: Highly proficient in Microsoft Office Suite, mobile communications, CRM databases, Zoom/video platforms, and project management tools (e.g., Asana, Slack, Google Workspace).

Schedule & Travel Capabilities

- Schedule Flexibility: Ability to occasionally work non-standard hours (evenings or Saturdays) to accommodate donor schedules.

- Travel: Willingness to travel overnight occasionally for events or regional meetings as required.