Volunteer Services Coordinator

Background:
Cincinnati Youth Collaborative (CYC) empowers young people to overcome obstacles and excel by  providing a range of services designed to keep young people in school, prepared for college and career, and on the pathway to success.

Position Title:  Volunteer Services Coordinator

Department:   Corporate Partnerships

Reports to: Youth Experience Manager

Position Summary:

The Volunteer Services Coordinator (VSC) coordinates CYC’s day-to-day volunteer services , including recruitment support, screening, onboarding, documentation, engagement, and retention. The VSC  serves as the primary administrator for volunteer and participant data, providing administrative and program support for CYC’s One-to-One Mentorship Program & Corporate Career Mentoring Ex periences.

Key Priorities:

- Ensure volunteer, mentor, youth, and program records are accurate , confidential, and consistently  maintained within CYC's database and other tracking systems.

- Coordinate volunteer application s , screening, background check s , orientation, and onboarding processes to ensure volunteers are prepared and meet CYC safety, documentation, and program requirements before serving.

- Support a positive volunteer experience through responsive communication, ongoing engagement, recognition activities, retention efforts, and timely connection to meaningful volunteer opportunities.

- Lead the planning, implementation, and day-to-day management of CYC’s One-to-One Mentorship Program, including program calendar, matching, participant engagement, events, budget, and program operations, while maintaining alignment with CYC standards and mentoring best practices.

- Coordinate volunteer
service processes and provide administrative and logistical support for Corporate Career Mentoring Experiences, including volunteer enrollment, screening, onboarding, communication, training coordination, documentation, and program and event support.

- Monitor volunteer participation, screening, onboarding, retention, and engagement data; identify gaps or trends; and work with the Youth Experience Manager to improve volunteer-service processes and the overall volunteer experience.

Required Qualifications:

- Bachelor's degree in a relevant field (e.g., Non-profit Management, Social Work, Communications, Business Administration) or equivalent professional experience.

- Minimum of 1-2 years of experience in volunteer coordination, program administration, or database management, preferably within a non-profit setting.

- Proven experience as a CRM database administrator with strong data entry, reporting, and management skills.

- Experience with email, video conferencing (e.g., Zoom, Teams), and social media platforms for communication and outreach.

- Prior experience working with youth or mentorship programs.

Work Environment & Schedule:

This is a full-time position, working Monday through Friday during normal business hours. Flexibility is required for occasional early-morning, evening, and weekend orientations, activities, volunteer, and community events. Local travel is expected.