Housing Officer

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Housing Officer

Based at Birmingham – covering Birmingham, Solihull and Sandwell areas

£34,235 per year plus £600 car allowance (pro rata)

37.5 hours per week, Monday to Friday; 9am – 5pm

Temporary position for up to 6 months

We have an opportunity for two Housing Officers to join our dedicated West Midlands Housing team of seven, based in the Birmingham area. The roles will mainly cover Birmingham, Solihull and Sandwell, although occasional cover may also be required across Dudley, Walsall and North West Leicestershire.

You’ll be responsible for providing a high-quality housing management service, responding to the needs of our customers and local communities. You’ll work with customers to resolve issues, find practical solutions and help improve the services we provide.

The role includes a mix of lone and joint working with colleagues and external partners, with regular visits to customers in their homes and communities.

The role of Housing Officer will include:

- Providing clear, practical advice and support to tenants and leaseholders about their rights and responsibilities

- Responding to enquiries and resolving issues around tenancies, leases, service charges and occupancy

- Building positive relationships with residents, listening to their views and involving them in improving services and their local communities

- Regularly visiting properties and estates, identifying issues and helping to maintain safe, clean and well-managed homes and communal areas

- Responding to reports of anti-social behaviour and neighbour disputes, investigating concerns and taking appropriate action in line with our policies

- Working with colleagues, external agencies and support services to make sure residents get the right help, including around safeguarding, financial difficulties and wellbeing

- Working across teams to support important safety and legal requirements, including fire safety, water hygiene, gas safety and data protection

Skills and experiences:

- Proven experience of undertaking a similar role

- Prior experience of delivering high quality tenancy services

- Excellent skills in analysing and diagnosing problems and implementing solutions

- Excellent communication and customer care skills

- Proven experience of good practice resident involvement activities

- Excellent understanding of written and spoken English

- Working knowledge of relevant regulations and good practice

- Travel is a requirement of the role, therefore a full valid driving licence and use of own vehicle for business use is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)

- A pension scheme with employer contributions from Sanctuary

- Life Assurance

- Employee Advice Service including counselling

- Cycle to Work scheme

- Voluntary health plans

- Employee discounts

- Wellbeing support and tools

- Employee recognition scheme

- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

- Role salary is £34,235 (pro rata)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 10 November 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Housing Association, an exempt charity.