About this role
JOB PURPOSE:
Provides indirect patient care in the office setting. Greets and registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient/family, office staff and the medical staff. Help in back office when needed. Participates in performance improvement activities.
ESSENTIAL FUNCTIONS INCLUDE BUT NOT LIMITED TO:
- Ensures services are provided in an effective and efficient manner when providing secretarial, clerical and administrative support.
- Registers all patient using sign-in sheets; gives new patients medical forms to complete.
- Verifies patient demographic, employment and insurance information.
- Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
- Supports and maintains a culture of safety and quality.
- Explains billing policies, collects copayments; refers patients without insurance to the office manager.
- Schedules new and return appointments; explains registration process and gives directions to new patients; may explain procedure preparation to patients.
- Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members.
- Photocopies patient schedule sheets each day, pulls the next day charts, prepares charts for new patients.
- Maintains daily patient log.
- Files lab and test results, files patient charts daily.
- Collects payments, writes receipts, writes payments in ledger, balances petty cash, make bank deposits.
- Help in back office with drawing blood, injections, and rooming patients when needed.
- Maintains a good working relationship with office staff members and physicians.
- Performs other duties as assigned within scope of practice.
- Interact and cope effectively with diverse populations in stressful situations resulting from trauma and illness.
- Participate in performance improvement activities utilizing principles to support and improve patient care.
BEHAVIORAL STANDARDS
- The individual must support the mission, vision, and goals of Avem Health Partners and serve as a role model within the company.
- Exhibit positive customer service behavior in every day work interactions.
- Demonstrate a courteous and respectful attitude to internal workforce and external customers.
- Communicate accurately and appropriately.
- Handle difficult situations in a discreet and professional manner.
- Hold self-accountable for professional practice.
- Demonstrate knowledge of unit goals and is active in committees and projects to achieve these goals.
- Keep current with literature regarding changing practices, interventions and best practices in patient care.
- Assume responsibility for seeking out educational and professional opportunities for personal learning needs and growth as well as meeting mandatory education requirements.
- Act as a preceptor as requested.
- Demonstrate excellent work attendance and attend and actively participate in a variety of meetings and training sessions as required.
- Adhere to the Avem Health Partners Code of Conduct and Standards of Behavior. Complies with established policies and procedures and all health and safety requirements.
EDUCATION/QUALIFICATIONS:
- One (1) year experience in office setting or hospital setting.
- Experience with billing and insurance preferred.
- Experience drawing blood, and giving injections preferred.
CERTIFICATION/LICENSURE:
Current BLS preferred.
PHYSICAL REQUIREMENTS:
- To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant to be considered.
- This job requires visual abilities, auditory abilities, must be intact to perform duties.
- Frequent standing, walking, and sitting is required.
- Must be able to lift at least 50 pounds.
- Must have the physical strength and agility to maneuver patients for a variety of exams.