Product Support Coordinator

Do you want to work for some of the world’s leading audio brands? Become a part of the HARMAN team and get to work for JBL and Harman/Kardon.

By joining HARMAN, you'll dive headfirst into the exciting world of headphones, portable speakers, party boxes and other audio technologies, and contribute to the success of Harman Lifestyle EMEA business. The consumer audio industry is fast paced, fun and dynamic and we’re looking for someone who is proactive, loves to work with a lot of different stakeholders from all over Europe and has creative ideas.

You will join our team within Harman, based in Kvistgård, Denmark in the position of:

Product Support Coordinator

What You’ll Be Part Of:

This position is responsible for summarizing and highlighting key and meaningful product feedback, gathered from the field and interactions with our front-line customer service staff, to be shared with the customer service leadership team as well as the appropriate departments within the organization for continuous improvement purposes. The product Support Coordinator is also responsible for knowledge of content creation for our products and the support of our customer service operations.

This role is part of a Product Support team that follows products from cradle-to-grave by creating product knowledge, supporting training and agent certification programs, analyzing field feedback, and sharing relevant insights with Consumer Quality and Product Managers. The Product Support team also acts as an escalation layer for Helpdesk activities by translating complex product and process information into clear guidance for agents and specialists.

The Product Support Coordinator supports and assists the team with its core Product Support activities, including product knowledge updates, support site readiness, training coordination, customer field feedback follow-up, reporting input, and escalation-related documentation. The role also helps coordinate Product Support projects and improvement initiatives by tracking actions, maintaining documentation, aligning with stakeholders, and supporting progress on agreed deliverables across the team.

How You’ll Make An Impact:

- Follow the products from cradle-to-grave, creating product knowledge, certifications programs, analyzing and feeding back results from the field, reporting product issues and general product information into Consumer Quality and Product Managers.

- Help maintain our regional support pages, Salesforce service cloud, Chatbot and Support knowledge base with relevant product and product related information.

- Gather relevant product feedback from Customer Support interactions and helpdesk teams and work with the appropriate department(s) to ensure customer feedback is communicated to relevant business units for review and/or action.

- Actively manage the NPI process tracker in collaboration with counterparts from EMEA and US regions.

- Product knowledge creation in Salesforce.

- Suggest and/or develop processes and provide regular product training and updates to the helpdesk team’s trainers and team leads.

- Provide recommendations as appropriate to the product teams.

- Analysis of service repair reporting to gain better understanding of product performance in the field.

- Provide advice, assistance and support to the helpdesk teams, as well as handling escalations and responding to technical questions regarding the respective business unit.

- Ongoing review and analysis of Salesforce business unit reporting to detect any trends that may need to be communicated.

- Other tasks may be assigned by the supervisor as appropriate.

What Makes You A Strong Fit:

- Professional working proficiency in English

- At least 3 years of Technical support from similar business

- High level knowledge in Excel and Word

- Ability to work effectively within a matrix environment
- Results-driven and customer-focused professional with excellent communication skills, a collaborative mindset, and the ability to thrive in a dynamic environment.

Bonus Points if You Have:

- Previous experience working with international customers or collaborating with global teams.
- Experience supporting professional audio, video, lighting or related technologies.

What Makes You Eligible:

- Be able to work 4 days per week from our Kvistgård office.
- Willingness to travel up to 10% of the time

What You Can Expect:

- A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.
- Access to employee discounts on HARMAN and Samsung products (including JBL, Harman / Kardon, AKG, and others)
- Learning and development opportunities through our award-winning HARMAN University programs
- Wellness benefits designed to support your overall well-being
- Tuition reimbursement support
- Access to the HARMAN campus fitness center and cafeteria, where available
- An inclusive and diverse work environment that supports both your professional and personal development

#LI-KB1
#LI-Hybrid

Pay Transparency
The above represents the annual gross base salary range for this role.
Variable compensation and allowances: Dependent on the position offered, other forms of compensation may also be available, such as quarterly or annual bonus pay, commission payments, long term incentive compensation, or certain allowances. Further details will be made available as part of the recruitment process.
How we set pay: The pay posted is a reasonable estimate of the wage range anticipated for this position. Pay is determined using objective, job-related criteria such as relevant experience, skills, role scope/responsibilities, and location-based market factors (where applicable). In appropriate circumstances, based on objective, job-related factors, the final determination on pay may deviate from the posted range.
Pay history: Please do not include current or past pay information in your application. We do not request pay history as part of our recruitment process.
Benefits: HARMAN is interested in supporting the health and wellbeing of employees and offers a range of benefits. Offerings vary by country and employment arrangement and reflect a combination of statutory requirements and company-provided programs. These may include paid time off and holidays, sick and family leave, as well as health and wellbeing support and retirement or savings plans where applicable, along with other locally relevant benefits. Further details will be made available as part of the recruitment process.

About HARMAN: Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.
Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.
If you’re ready to innovate and do work that makes a lasting impact, join our talent community today! (https://harmanglobal.avature.net/talentcommunity)

Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [email protected]. (mailto:[email protected])
You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.
HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com (https://www.harman.com))
HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [email protected] (mailto:[email protected]). Requests will be considered on a case-by-case basis in accordance with applicable law.