About this role
As part member of the End User Computing organization (EUC), this role is responsible for designs, implements, and maintains robust, scalable, and efficient infrastructure deployments, ensuring adherence to technical standards, proactive issue resolution, and seamless integration with strategic objectives, while providing comprehensive documentation and expert problem-solving throughout the project lifecycle. The scope of work within the Unified Workspace organization includes and not limited to Virtual Desktop, macOS, Mobile supporting a 24x7 Operations.
Work Experience:
- Experience in infrastructure engineering, technology support, and/or comparable experience
- Experience in different programming languages, DevOps tools such as Ansible, Puppet, Terraform, Python, Shell scripting and PowerShell, and their applications in infrastructure
- Experience in infrastructure components such as servers, storage, networking, and virtualization technologies
- Experience in network protocols and their job in infrastructure management
- Experience in networking fundamentals
- Experience in databases such as DB2, SQL Server, Oracle, MySQL
- Experience in tools used in planning, analyzing, crafting, building, testing, configuring, and maintaining applications
- Experience in cloud platforms (e.g., AWS, Azure, Google Cloud)
- Experience in monitoring technologies such as Prometheus, ElasticSearch or Grafana
- Experience validating AI-generated operational outputs and incorporating AI-enabled practices into infrastructure workflows, including AI-assisted operational recommendations requiring human review and approval
Required Skills/Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, and/or comparable experience; advanced degree preferred
- Knowledge of application infrastructure and standards
- Knowledge of storage management (e.g., SAN, NAS) design and support
- Knowledge of middleware technologies like WebSphere, Apache, Weblogic, Tomcat, IIS and JBoss
- Knowledge of software defined networking, automation, and orchestration and their applications
- Knowledge of platform delivery methodology (Agile, Scrum, Agile XP, Best in Class Development, Waterfall, etc.)
- Knowledge of scripting and automation skills (e.g., PowerShell, Bash, Python)
- Knowledge of DevOps practices and tools (e.g., continuous integration/continuous deployment pipelines, Docker, Kubernetes)
- Knowledge of cloud technologies
- Knowledge of Windows
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.