Store Manager

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Position Description

Job Title Store Manager

Sep-24

FLSA Status – Exempt

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Summary

Manages all store operations by implementing plans, procedures and policies to achieve store sales plans. Directs and coordinates the overall operation of the thrift store to meet financial goals and ensure a high level of customer satisfaction. Reports directly to the Director of Store Operations.

Essential Duties and Responsibilities

- Achieves sales plan within the established operating budget.

- Reviews operating budget; monitors and controls operating costs for maximum financial performance.

- Establishes and maintains a staff trained to perform their jobs effectively and safely.

- Ensures that performance standards are communicated, performance feedback is given, and appropriate personnel actions are taken.

- Oversees the receiving, production, merchandising and sale of donated merchandise.

- Supports the corporate culture by promoting a management style of open communication, accountability and consistent treatment of all employees as well as compliance with all Federal and State laws.

- Provides training by answering questions, giving directions and offering constructive feedback about task performance to employees. Reviews the ARC Thrift Store Employee Reference Guide with employees as appropriate.

- Writes disciplinary actions, performance feedback for employees and communicates effectively with the employees regarding these matters.

- Develops and implements plans and programs to achieve financial, operating and service objectives.

- Ensures appropriate records related to sales, production and personnel are accurately maintained and submitted in a timely manner.

- Prompt decision making to resolve problems submitted by associates.

- Ensure full accountability in daily handling of assigned store funds; register operations and accuracy in daily deposits.

- Provide safety guidelines to employees, coach employees regarding safety issues, identify and take appropriate steps needed to resolve safety concerns.

- Open and close the store as required.

- Manages operations/replenishment production as appropriate.

- Implement all aspects of the customer service program.

- Performs other duties and responsibilities as assigned by the Director of Store Operations.

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Supervisory Responsibilities

Responsible for supervising associates and other supervisors as assigned by the Director of Store Operations, in support of the overall store operation.

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Qualifications

Knowledge, Skill and Ability

- Knowledge of technical processes of Thrift Store management, government regulations and legal commitments affecting store management, and fundamentals of management, leadership and human relations.

- Evidence of training, leading and guiding associates to achieve objectives.

- Ability to identify merchandise quality and price it competitively.

- Ability to delegate and follow up and achieve established results.

- Ability to effectively organize resources to achieve objectives.

- Ability to interact effectively with employees, external contacts and customers.

- Ability to read and comprehend instructions, short correspondence and memos.

- Ability to write employee performance memos, which provide clear feedback to employees.

- Ability to effectively present information in one-on-one and small group situations to customers and employees of the organization.

- Ability to add, subtract, multiply, divide and figure percentages to effectively use operational reports.

- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

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Education and/or Experience Required

- Five to ten years supervisory experience managing a minimum of 10 - 15 people is required or equivalent retail thrift store experience.

- Experience working with a diverse workforce.

- Ability to work with individuals possessing developmental disabilities.

- Ability to use good judgment.

- Energy to take on fast-paced work.

- Strong written and verbal communication skills.

- Good listener.

- Well-organized and self-directed.

- PC literate, Windows based platform

Physical Demands

- Works inside in a production and retail environment.

- Must travel locally to meet business needs.

- While performing the duties of this job, the employee is regularly required to speak, hear, stand and move throughout the store.

- Use upper body strength to frequently lift and/or move up to 20 pounds.

- While performing the duties of this job, the employee may occasionally be exposed to dust from donations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, working environment, and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.