Account Manager (Bi-Lingual, Spanish)

Company Summary

At Sorenson, we believe everyone deserves to be understood. We combine expertise, technology, and care to help people connect across languages and communities.

Join a team that puts people first, takes ownership, and helps the world connect beyond words.

Job Summary

Help make a difference!

CaptionCall is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement.

Essential Duties and Responsibilities

Generate leads by demonstrating the CaptionCall phone and service to directly to eligible users, Hearing Healthcare Providers or Senior Community Administrators.

Manage a territory through in-person interactions, presentations and events using direct sales methodologies

When assigned, work with Hearing Care Professionals on the patient certification and referral process

Represent CaptionCall at various events as assigned

Adhere to strict compliance policies set by the company

Utilize company CRM to log daily activities

The account manager has access to highly confidential, sensitive information relating to the employees of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Other duties as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: 25-50%

Education

Minimum/Preferred

Education

Description

Minimum

High School Diploma or GED

Knowledge, Skills, and Abilities

Provide excellent customer service

Ability to meet or exceed Account Manager expectations and maintain established goals set forth by department management

Ability to work evenings and weekends as needed

Ability to drive and travel via air as needed

Ability to tailor to unique needs of individual healthcare professionals

Must be able to comfortably and clearly present to large and small groups.

Must be able to adapt to various sales situations and environments

Must be reliable, organized and punctual

Must be able to work independently

Ability to effectively communicate in English through reading, writing, speaking and listening

Outside Sales or similar experience

Familiarity with assistive devices for the hearing impaired is a plus

Experience working with senior citizens

Basic computer knowledge and experience

Working Conditions and Physical Requirements

Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times

Possess and maintain a valid driver license

Maintain a good driving record

Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.

Must be able to walk, bend, crawl, kneel, lift and move furniture as needed

Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

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Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

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Benefits Disclosure: Consistent with applicable state and local pay transparency and job posting requirements, the Company provides eligible employees with access to a comprehensive benefits package. Benefits offerings may vary based on position status, location, and other eligibility requirements. Full-Time Employees may be eligible for medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; life insurance; disability insurance; hospital indemnity, accident, and critical illness coverage; a 401(k) retirement savings plan with company matching contributions; paid time off (PTO); and paid sick leave. Part-Time Employees may be eligible for a limited medical plan; dental and vision insurance; voluntary life insurance; short-term disability insurance; critical illness, accident, and hospital indemnity coverage; and a 401(k) retirement savings plan with company matching contributions. Sick leave is provided to Part-Time employees when required by State or Local laws. Benefits eligibility, waiting periods, employee contributions, coverage levels, and plan terms are governed by the applicable plan documents and Company policies. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time, subject to applicable law. This summary is provided for informational purposes only and does not constitute a contract or guarantee of benefits.