About this role
The AR Follow-up Representative – Revenue Recovery is responsible for the follow-up on all private pay and commercial insurance claims. This role entails the resolution of unpaid accounts in a timely and efficient manner for multiple geographical areas.
Responsibilities:
- Review, modify as necessary, and re-bill rejected/denied claims in the queue by assigning the appropriate insurance carrier, utilizing the billing address and/or payor prefix.
- Process queues within appropriate timeframes, (e.g. claims status checks, appeals of denied claims).
- Recode private pay, commercial insurance, and HMO claims, assigning proper condition codes/ICD-9 codes/procedure codes into the Accounts Receivable Billing System and re-file claims as necessary.
- Update appropriate modifiers, based on the origin and destination of the trip and change insurance claims as necessary.
- Create a narrative in the Accounts Receivable Billing System to document the status of trip for use in the claim appeal process.
- Ensure that charges are billable to a particular commercial payor, based on the payors criteria, as needed; Resolve payment issues with carriers.
- Resolve payment issues with carriers, (e.g. denials, partial payments, etc).
- Appeal claims as necessary.
Qualifications
- High School Diploma or GED required, Associates Degree or certificate of completion from a coding and billing school preferred.
- Must pass new-hire and department-specific testing.
- Minimum one (1) year previous medical billing experience required; ambulance billing experience preferred.
- Knowledge of Terminology on a PCR, Hospital Face Sheet, and/or a CAD Sheet.
- Proficient in the Accounts Receivable Billing System and Internet, (e.g. Internet mapping programs, eligibility websites, address search engines).
- Understanding of Government coverage guidelines, filing limits and necessary prior authorizations; knowledge of Payor-specific requirements for one or more geographical areas and/or financial classes.
- Able to make Distinctions between ALS/BLS/SCT/Gurney/Wheelchair/CCT levels of service.
- Knowledge of ICD-9 coding/condition codes and procedure codes.
Benefits:
Integra Connect, LLC provides a comprehensive benefits plan
- Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
- Paid Time Off
- 401k with employer match
- Paid Holidays and Floating Holiday
Equal Opportunity Employer
Please note that the deadline for submitting applications is November 30, 2026. All applications must be received by this date to be considered.