Senior Complex Casualty Claims Resolution Specialist - Northeast Region

Description

Grow Here. Go Further.

Senior Complex Casualty Claims Resolution Specialist - Northeast Region

At Liberty Mutual, we do more than offer a job in claims. We offer the opportunity to build a lasting career. Through ongoing development, coaching, technical training, mentoring, and internal mobility, we help high-performing and motivated claims professionals continue growing throughout their careers. Whether your long-term goals include people leadership, technical claims, litigation, specialty operations, quality, strategy, or another area of the business, we provide opportunities to expand your expertise and take on greater responsibility.

**Level of position offered will be based on skills and experience at manager discretion**

Trusted to Decide. Empowered to Lead.

Complex claims require experience, judgment, confidence, and the ability to make thoughtful decisions in uncertain and high-stakes situations. At Liberty Mutual, we trust our claims professionals to lead their work. In this role, you will be empowered to make timely decisions within your authority, while having access to experienced leaders, technical specialists, legal partners, and other resources when collaboration is needed.

About the Role

As a Senior Complex Casualty Claims Resolution Specialist , you will manage high-severity personal lines auto and homeowner’s liability claims involving significant injuries, complex liability questions, attorney representation, and litigation.

Responsibilities

- Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority.

- Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office.

- Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.

- Prepares for and attends trials, hearings and conferences as required.

- Communicates proactively and clearly with policyholders, witnesses, and claimants in order to gather information regarding claims.

- Responds to various written and telephone inquiries including status reports in a timely and professional manner.

- Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority.

- Contributes to a culture of innovation, positivity, and engagement through collaboration, continuous improvement, and active participation in team initiatives.

- Effectively prepares and delivers presentations by gathering and organizing key information, identifying relevant facts and insights, tailoring content to the audience, and communicating information clearly, concisely, and professionally.

- Accountable for security of financial processing of claims, as well as security information contained in claims files.

- Responsible for managing the practices and billing activities of outside and in-house counsel.

- May assist in the absence of the Claims Unit Manager, representing the company on matters involving state or federal regulatory agencies.

- May be involved in special projects and/or mentoring at the direction of local management.

Ideal Experience Includes:

- 5+ years managing complex and litigated casualty claims

- Homeowner’s experience

- Deep expertise handling severe to catastrophic injuries and fatalities

- Strong analytical thinking, negotiation skills, and sound judgment

- Ability to thrive in a fast‑paced, high‑stakes environment

- Professionalism, empathy, and exceptional communication skills

Where You Can Work:

If you live within 50 miles of one of our hub locations, the role is hybrid (2 days in office). Otherwise, it may be fully remote. Candidates located in the Eastern or Central time zones would be most ideal as this position supports claims located in the Eastern Time Zones.

Hub Locations:

Chandler, AZClifton Park, NYColumbus, OHIndianapolis, INLake Mary, FLLiberty Lake, WAMarlton, NJPlano, TXSuwanee, GANaperville, ILWestborough, MA

Travel: 10% for mediations, arbitrations, trials, or in‑person events.

Your Expertise Opens Doors

The work you do here can be the foundation for what comes next. As you build technical depth, demonstrate leadership, and expand your impact, you will have opportunities to pursue new challenges and advance within the organization.

At Liberty Mutual, growth is not limited to one job title and trust is not limited to one decision. We give you the opportunity to build your career and the authority to make a difference.

Training That Sets You Up for Success:

Your growth begins on day one. Active engagement and reliable attendance during training are mandatory and crucial to your success in this high‑impact role.

Qualifications

- Must have an expert knowledge of coverage, liability, and complex claims handling procedures.

- Must be able to effectively handle claims at the highest technical and complexity level.

- Must be knowledgeable of state and federal laws in the adjuster's jurisdiction.

- A full working knowledge of claims operations and procedures is required.

- Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills.

- The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience.

- Ability to obtain proper licensing as required.

Employees may apply for a new role after completing 12 months of employment in their current position .

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.

## Travel
10%