About this role
Operations Manager
Management/Leadership Duties:
• Manage Operations team to ensure policies and procedures are followed at all times
• Hires, trains and supervises operations team members
• Responsible for control of cash deposit and sign off ensuring daily deposits are made on time
• Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists
• Works to manage/process cancellations following procedures in place to retain member
• Assists to ensure all members concerns are addressed in a timely manner
• bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline
Operations Support:
• Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
• Directs and controls all gym walk-thrus
• Communicates with Owner regarding ways to improve front desk operations
• Responsible for communicating and following cash management procedures
Job Qualifications:
• Excellent communication, organization and customer service skills
• Understanding of basic cash procedures
• Basic computer skills
• Ability to handle challenging customer issues with patience, tact and professionalism
• Excellent training skills
• Excellent leadership and management skills
• Current CPR Certification