Account Manager - IT Services and Consulting

Girikon is looking at hiring a full-time “Account Manager – IT Services & Consulting” with following job description:  
 
Consultant will join our team only after the successful completion of Background check, Reference check, E-Verify process & Drug Test.  
 
**** We are an Equal Opportunity Employer that values diversity in the workplace.  
 
Location – Phoenix, AZ (Hybrid/ On-site)

Role Overview

The Account Manager will manage and strengthen client relationships, drive revenue growth, identify new business opportunities, and coordinate successful project delivery. The role requires a customer-focused professional who can understand business and technology needs, act as a trusted advisor, and collaborate with sales, technical, resource management, and delivery teams to maximize client satisfaction and long-term account value. 
Responsibilities include but are not limited to: 
• Client Relationship Management: Serve as the primary client contact, build relationships with key stakeholders, conduct regular business reviews, and ensure client satisfaction and retention. 
• Account Growth & Business Development: Identify cross-selling and upselling opportunities, generate new projects and consulting engagements, support contract renewals and negotiations, and develop account growth plans. 
• Resource Coordination: Work with clients, talent acquisition, resource management, and delivery teams to identify staffing requirements, shortlist qualified resources, and ensure timely deployment and onboarding. 
• Delivery & Escalation Management: Coordinate with onshore/offshore teams, project managers, and technical leaders to monitor project progress, manage risks, resolve client escalations, and ensure commitments and deliverables are met. 
• Strategic Account Planning: Develop account strategies, maintain CRM records and sales pipelines, forecast opportunities, identify market trends, and support organizational revenue and business expansion goals.

Qualifications: 
• Bachelor's degree in business administration, IT, Computer Science, or related field. 
• Preferably 3 years to 7 years of experience in account management, client relationship management, business development, or customer success, ideally within IT services or technology consulting. 
• Understanding IT consulting, software implementation, professional services, managed services, and project delivery. 
• Proven ability to manage client relationships, identify growth opportunities, coordinate technical teams, and resolve escalations. 
• Experience with enterprise SaaS/cloud platforms such as Salesforce, HubSpot, any other is preferred. 
• Familiarity with Agile or traditional project management and distributed delivery teams is preferrable.

Why part of Girikon? (Applicable for W2)  
• Competitive salary commensurate with Industry Standards.  
• Enrollment in group health plans (Medical, Dental, and Vision) with employer contribution.  
• Training and development of our employees  
• Paid Personal Time Off and Sick Days.  
• Standard public holidays for all employees.  
• Work/Life balance.