Venue Operations Associate

The David H. Koch Theater at Lincoln Center (“DHKT”) opened in April 1964 as the New York State Theater. The theater was designed by the renowned architect Philip Johnson, built with funds from the State of New York, and given to the City of New York as a home for performing arts organizations. Today, the theater is home to the New York City Ballet as well as a growing number of national and international touring performing arts groups.

Position Summary

The Venue Operations Associate supports the day-to-day operations, maintenance, safety, and presentation of the David H. Koch Theater (DHKT) and New York City Ballet facilities at the Samuel B. and David Rose Building. This role coordinates building services, administrative functions, payroll documentation, inventory, inspections, vendor projects, and venue readiness to ensure a clean, safe, functional, and welcoming environment for artists, staff, patrons, and visiting companies.

Working closely with DHKT Production, Guest Experience, and Venue Management, the Associate helps maintain the venue’s facilities to a high standard while supporting the successful execution of performances, rehearsals, rentals, and special events. The ideal candidate is dependable, hands-on, detail-oriented, and adaptable, with the ability to manage competing priorities in a dynamic, performance-driven environment.

Major Duties and Responsibilities:

- Support the day-to-day operations of the David H. Koch Theater and designated Lincoln Center facilities, coordinating administrative, operational, and building service functions to ensure efficient departmental workflows and a safe, well-maintained environment.

- Provide day-to-day administrative and office management support for the Venue Management Department, including overseeing office supplies, equipment, mail and postage systems, and departmental records.

- Generate weekly payroll worksheets for review and approval, acting as the liaison / primary admin for Work Easy.

- Coordinate paycheck distribution across Venue Management.

- Ensure accurate public / employee incident and workers’ compensation records, including claim documentation, maintaining the employee emergency contact form, benefits reporting, and follow-up.

- Assist with the preparation, execution, and related administrative coordination of rental contracts for clients and vendors.

- Oversee security key cabinet records and coordinate the distribution of key copies as needed.

- Maintain related operational documentation and distribute information to appropriate personnel as necessary.

- Organize and update operational records, including work orders, maintenance logs, inspection records, and other departmental files and inventories.

- Conduct biweekly inspections of public and operational spaces throughout DHKT and the 8th Floor of the Samuel B. Rose Building; document and report maintenance issues, equipment malfunctions, building deficiencies, and potential safety hazards.

- Administer the   DHKT   work   order   system,   promptly   addressing   and   coordinating   maintenance   requests with internal departments, facilities personnel, outside contractors, and vendors to ensure timely resolution and delivery of building services.

- Coordinate operational and building service needs, including office vendors, dumpsters, deliveries, supplies, and equipment, while ensuring orderly receiving, storage, and loading areas.

- Support preventative maintenance initiatives and facility improvement projects as directed.

- Ensure venue spaces remain clean, organized, accessible, and compliant with applicable safety requirements, ensuring all performance ready at all times.

- Collaborate with relevant departments to support seamless daily operations, storage needs, and meet the needs of visiting artists, production teams, event staff, and rental clients.

- Serve as a point of contact for assigned operational projects, building service requests, and departmental initiatives, responding promptly to changing priorities and unexpected facility needs.

- Perform additional duties and support special projects as assigned.

Minimum Requirements and Experience:

- A self-starter with a positive “can do” attitude.

- Able to take direction and be receptive to feedback.

- Strong organizational skills and ability to multi-task and work well in a fast-paced environment with strong attention to detail and process.

- Superior verbal and written skills.

- Superior interpersonal skills and the ability to work effectively with a wide range of people both inside and outside of the organization.

- Experience and/or interest in venue operations.

- Experience working with payroll reconciliation and spreadsheet analysis desired.

- Proficient in Microsoft Office and team sharing software.

- High School diploma or equivalent.

- Experience in both a facility operations and in an administrative support capacity preferred.

- Must be able to work a flexible schedule including occasional nights, weekends and/or holidays.

- Self-motivated and able to handle and prioritize multiple projects.

- Strong customer service orientation/etiquette and ability to work well with diverse clientele.

Attributes that help make a person successful in this role include:

- Leadership ~ Customer service ~ Lead by example ~ Flexibility

- Positive attitude ~ Excellent work ethic ~ Team-oriented

Work Environment:

While performing the duties of this position, the employee is frequently exposed to:

- Standing for extended periods throughout the day.

- Theater and lobby settings

- Office settings

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the minimum requirements of this position:

- Regularly requires standing for extended periods of time.

- Requires lifting/carrying up to 25 pounds.

Position Type/Expected Hours of Work:

This is a full time nonexempt position. Work schedule will vary according to the performance and event schedule which may include weekends, holidays, and other scheduled work periods as necessary.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

New York City Ballet is proud to be an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, age, national origin, sex, sexual orientation, gender identity or expression, marital status, citizenship status, disability, pregnancy, creed, genetic predisposition or carrier status, military status or veteran status, status as a victim of domestic violence, unemployment status, familial status, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history or any other characteristic protected by law.

Our Commitment to Diversity, Equity, and Inclusion

New York City Ballet, one of the foremost ballet companies in the world, pursues the highest levels of artistic excellence and innovation. Therefore, we seek to attract, retain, and cultivate the most talented dancers, musicians, designers, stage technicians, and arts administrators. To this end, we are deeply committed to creating and sustaining an organizational culture that values and reflects inclusion, equity and access for all.  We are inspired by our founders, George Balanchine and Lincoln Kirstein, who envisioned an authentically American expression of ballet with a company that reflects the rich cultural diversity of this nation. In pursuit of their vision, we are committed to all by educating, developing, and supporting an organization that welcomes and amplifies the voices and lived experiences of everyone.