Student Services Night Coordinator

Your Role

EF Oxford International Language Campus is looking for a friendly, responsible, and customer-focused individual to join our team as Student Services Night Coordinator .

Position Details:

- Full-time

- Night shifts

- Permanent contract

- Hours varying between 19:00 to 03:00 or later depending on business operational needs

In this role, you’ll work closely with the Student Services/Residence Teams and our international students during out-of-office hours, ensuring a safe, secure and welcoming home from home environment.

If you’d like experience within international business, and are passionate about student welfare, customer service and multicultural environments, we’d love to hear from you.

Careers at EF | Open the world with us

At EF, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Working at EF

Skills you’ll learn at EF

Career Progression at EF

Responsibilities

- Support student welfare and maintain a safe, comfortable living environment at all times

- Remain available during evening hours to respond to enquiries, welfare concerns, accidents and emergencies

- Deliver and uphold the highest standards of customer service across the night duty team

- Work closely with the security team to ensure the smooth and safe running of the night shift

- Maintain compliance with all relevant health and safety requirements

- Facilitate effective communication and handovers between night and day staff

- Promote and uphold EF values through the conduct and professionalism of all night staff

- Respond to emergencies promptly, appropriately and professionally, following established procedures

- Assist with arrival and departure documentation and prepare keys for incoming students

- Maintain compliance with EF policies, regulations and the standards set by relevant accrediting bodies

- Take responsibility for fire safety during the shift, including completing the required training on the fire alarm system, familiarising yourself with evacuation procedures and responding appropriately to fire alarms and other fire-related incidents

- Conduct and follow up on attendance and welfare checks throughout the shift, in accordance with EF’s Safeguarding and Missing Student policies

- Liaise with external suppliers to resolve reported cleaning and maintenance issues

Requirements

- Independent worker with solid common sense

- Approachable, confident, and friendly personality

- Excellent communicator

- Customer service oriented

- Killer instinct, pro-active and problem-solving mindset

- Confident with basic IT and maintenance tasks (desirable)

- Flexible and comfortable working in a busy environment

- Ability to handle difficult situations with ease & remain calm under pressure

- Fluent in English

- All offers are subject to a clear enhanced DBS check and two references

- Right to work in the UK upon commencement of your contract

Why you will love working with EF

- Work in a truly international environment

- Boost your CV with a world renowned organisation

- Exposure to business operations

- Regular social events

- Online and in person trainings

- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition

- Ambition is nurtured and worldwide job opportunities are available across EF’s many destinations

- Cycle to work scheme

- Access to EF Hello language learning

- Employee Assistance Programme

- Health insurance

- Life insurance

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1