Manager of Billing Services

Job Summary:   The  Manager of Billing Operations  at Integ rity  Learni ng Center  will oversee the billing department  as well as  maintain  communication across departments to  ensur e   accurate  and  timely  billing processes for clients and insurance providers. This role is essential for  maintaining  financial health and compliance, while fostering a positive team environment. The manager will lead billing staff, streamline processes, handle complex billing issues, and ensure adherence to regulatory requirements and company policies.

Key Responsibilities:

- Lead and oversee daily billing team operations, ensuring accuracy, accountability, and efficiency

- Develop and track KPIs in partnership with leadership to monitor team performance

- Complete all ABA billing processes, including claim submission, corrections, resubmissions, and payment reconciliation

- Conduct team meetings, provide coaching, and complete performance evaluations

- Oversee the full billing cycle, including insurance verification, claim submission, payment posting, and denial management

- Ensure timely and accurate completion of authorizations, treatment plans, insurance updates, and billing documentation

- Serve as the escalation point for complex billing issues and insurance denials

- Collaborate with families, providers, and insurance representatives to resolve billing inquiries

- Maintain BCBA credentialing (including CAQH) and ensure all billing platforms are updated accurately

- Monitor compliance with HIPAA, Medicaid, and payer guidelines

- Prepare and analyze billing performance reports (claims, collections, outstanding balances)

- Identify workflow inefficiencies and implement process improvements

- Stay current on payer policies and train team members on billing updates and best practices

Qualifications and Requirements:

- Bachelor’s degree in finance, accounting, or  a related  field  preferr ed.

- Proven experience in medical billing, particularly in ABA services or healthcare settings.

- Strong leadership abilities, with  a track record  of managing and developing a team.

- Exceptional attention to detail and strong organizational skills to manage multiple tasks efficiently.

- Excellent verbal and written communication skills, with the ability to interact effectively with clients, staff, and insurance representatives.

- Strong analytical skills to assess billing processes and make data-driven decisions.

- Proficiency  in billing software and Microsoft Office  Suite;  experience with ABA-specific billing software is a plus.

- Full time employee

Why work with Integrity?

- Competitive pay with potential to grow with the company

- Group Executive Coaching sessions led by Columbia University Certified Level 2 Coach

- Full Benefits Suite including:

Health Insurance with access to Teladoc Health

- No Cost to You Dental, Vision, Long Term Disability, and Life Insurance

- Access to a free EAP platform for mental health, wellbeing, and financial support and resources

- Voluntary Short Term Disability Additional Life Insurance Coverage

- 3% Match Retirement Benefits that vest immediately

- Flexible scheduling

- Company-wide shutdown week between Christmas & New Year's

- Generous Vacation and Holiday package

- Ongoing training and mentoring

- Bonusly Peer-to-Peer bonus system

- Locally Owned & Operated organization with leadership that cares about your well-being and work-life balance.