Credit Controller

THE ROLE & TEAM

We are looking for an organised and commercially minded Credit Controller to join our Finance team.

This is a varied role responsible for managing a portfolio of client debt and supporting the effective management of working capital. You will work closely with colleagues across the business to ensure invoices are paid promptly, queries are resolved quickly and overdue balances are actively managed.

The successful candidate will be confident communicating with clients and internal stakeholders, able to manage competing priorities and comfortable taking ownership of issues through to resolution.Manage a portfolio of client accounts and proactively pursue outstanding debt.

Agencies: We are not accepting CVs for this role as we are aiming to fill it directly. We value your support and will reach out if required. Please do not send speculative CVs. Any unsolicited CVs sent to hiring managers or the business, without prior instruction from a member of the Talent Acquisition team, will be treated as a gift.

KEY RESPONSIBILITIES

- Manage a portfolio of client accounts and proactively pursue outstanding debt.
- Contact clients by telephone and email to secure payment of overdue invoices.
- Build effective working relationships with internal stakeholders, including fee earners and support teams.
- Agree appropriate payment arrangements where required and monitor these to ensure payments are received as agreed.
- Identify disputed invoices and other issues preventing payment and work with the relevant teams to resolve them.
- Review aged debt regularly, prioritising higher-value and higher-risk balances.
- Maintain accurate and up-to-date notes of collection activity, payment commitments and disputes.
- Escalate significantly overdue or problematic debts in line with internal procedures.
- Support the preparation and distribution of statements, reminders and other credit control correspondence.
- Allocate or investigate payments and account queries where appropriate.
- Assist with credit checks and the ongoing monitoring of client credit risk.
- Contribute to cash collection and working capital objectives.
- Provide information and updates for debt and working capital reporting.
- Work collaboratively with the wider Finance team to improve processes and the overall effectiveness of credit control.
- Ensure client relationships are handled professionally and sensitively throughout the collection process.

ABOUT YOU

You will ideally have:

- Previous experience in credit control, collections, accounts receivable or a similar finance role.
- Strong communication skills and confidence speaking with clients about outstanding payments.
- Good relationship-building skills and the ability to work effectively with stakeholders at different levels.
- A professional but persistent approach to debt collection.
- Strong organisational skills and the ability to manage a busy portfolio.
- Good attention to detail and accurate record keeping.
- Confidence using Microsoft Excel and finance/accounting systems.
- The ability to investigate problems rather than simply escalating them.
- A commercially aware approach, balancing cash collection with maintaining positive client relationships.

What we're looking for

Beyond previous credit control experience, we're looking for someone who takes ownership. You'll be comfortable picking up the phone, asking the right questions and following an issue through until it is resolved.

You'll understand that effective credit control isn't simply about chasing invoices. It's about understanding why something hasn't been paid, removing barriers to payment and working with both clients and colleagues to achieve the right outcome.

You'll be approachable and collaborative but equally comfortable having challenging conversations when necessary.

Desirable experience

It would be useful, although not essential, if you have experience of:

- Professional services or legal-sector credit control.
- Managing a high-value or complex debtor portfolio.
- Aged debt and debtor reporting.
- Payment plans and disputed invoices.
- Credit checking and risk assessment.
- Working towards cash collection or debtor-day targets.
- Excel-based financial reporting.

BENEFITS

- Competitive Salary
- Flexible approach to working hours
- Bupa/ Medicash
- Discretionary bonus opportunities
- Pension scheme
- Life Insurance & Income Protection Insurance
- 25 days Annual Leave plus flex bank holidays (increasing with service)
- Option to buy 10 additional days annual leave each year
- 2 My Days (in addition to your holiday entitlement)
- Additional discretionary annual leave days
- Enhanced Maternity, Paternity & Adoption Leave
- Career Development Opportunities
- Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

ABOUT US

Brabners is purpose-led independent law firm. A certified B Corp with award-winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable.

With over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales.

We have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance.