Process Coordinator

Company Description

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge.  We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

Reporting to the Editorial Services Manager, this role is accountable for the consistent delivery and effective execution of centralised editorial processes in line with agreed operating procedures, quality standards and service levels, ensuring predictable outcomes and an excellent customer experience.

Working within agreed processes and operational controls, the Process Coordinator manages their workload through established workflow systems, identifies and records defects and process issues, and escalates exceptions where appropriate. They contribute operational insight and improvement ideas to support service quality, process stability and continuous improvement.

Key Accountabilities:

- Responsible for the effective delivery of routine operational editorial processes 
- Using the Kanban system, provide day to day process support and independently deliver the required process outputs to high standards of service excellence 
- Contribute operational insight and improvement ideas to support continuous improvement activity, including Kaizen and other problem-solving activity as required. Complete required quality checks and controls, ensuring errors or exceptions are identified, recorded and addressed or escalated in accordance with agreed procedures. 
- Accurately record defects and recurring process issues, providing operational insight to support trend analysis, root-cause investigation and continuous improvement activity. 
- Successfully liaise and communicate with colleagues within and across departments as required 
- Work in close collaboration with colleagues across the team 
- Successfully liaise with external stakeholders as required and work towards customer requirements 
-  Take ownership of personal development, building knowledge of relevant processes, systems and continuous improvement methods. Provide support on projects and tasks to support the team

Qualifications

The ideal candidate will have:

- Experience operating standardised operational processes, preferably across Academic Publishing workflows 
- Proficiency with Excel for data analysis, reporting and visualisation 
-  Willingness to work within visual workflow management and continuous improvement approaches, including Kanban and Kaizen Experience of working in a global context 
- Knowledge of Journals operational processes and the customer needs of Editors and Societies

Skills and Behaviours Required

- Strong team working and interpersonal skills, able to collaborate to achieve as a team 
- Self-starter, able to use own initiative, able to self-organise 
- Drive for continuous improvement, conscientiousness and strong attention to detail 
- Strong customer focus 
- Open to change, adaptable, able to flex to meet work demands as required in a change environment 
- Good interpersonal skills, able to work effectively with colleagues and external stakeholders 
- Strong Excel skills, comfortable using data 
- Comfortable using Kanban boards and project management software

Additional Information

Closing Date: Friday 6th November 2026.

This role is based in India and you must have the right to live and work in India to be considered.

The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our offices to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time, with those 3 days a week spent in our office in New Delhi, India.

What we offer in return:

- 30 days annual leave
- 4 volunteering days annually
- Day off for your birthday
- Pension contributions
- Medical insurance for self and dependents; life cover and personal accident cover for self
- Seasonal social and charitable events
- Training and development

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact  [email protected]