Director Medical Group Operations

The Director, Medical Group Operations for Primary Care translates strategic direction from the Executive Director into coordinated, measurable operational actions to ensure the service line functions efficiently, effectively, and in alignment with organizational strategic imperatives. This role provides senior administrative leadership across assigned practices, with accountability for operational performance, financial outcomes, standardization, and scalability.
Working in a dyad relationship with the Division Chief, the Director supports high-level strategy, growth initiatives, provider engagement, and sustainable financial performance. This position leads the business and administrative functions of the service line, directly supervising Practice Administrators and ensuring optimized workflows, data-driven decision-making, and consistent execution across practices.

Essential Job Function:

- In collaboration with the Division Chief, assists the Executive Director and Department Chair in setting strategic priorities and translating objectives into actionable operational plans.
- Leads operational execution of service line strategies, monitors progress against key initiatives, identifies risks and opportunities, and recommends course corrections as needed.
- Ensures alignment of practice-level operations with system-wide goals, growth strategies, and value-based care initiatives."
- Provides executive-level oversight of daily operations for assigned primary care practices and supporting departments.
- Oversees budget development, financial performance, productivity, and operational metrics for the service line.
- Partners with finance and executive leadership to drive sustainable financial performance and resource optimization."
- Leads analysis and review of workflows, procedures, staffing models, and business processes to optimize performance across the entire service line.
- Establishes standardized practices while maintaining flexibility to support growth and scalability.
- Serves as a credible operational leader with clinical and administrative stakeholders, developing practical solutions to complex business challenges."
- Leads and/or sponsors strategic initiatives and enterprise projects, coordinating cross-functional teams and aligning resources.
- Establishes timelines, milestones, success metrics, and governance structures for major initiatives.
- Monitors progress, identifies barriers, mitigates risks, and ensures projects remain on track, within scope, and within budget."
- Directly manages and develops Practice Administrators, providing coaching, performance management, and leadership development.
- Fosters engagement and professional growth among administrative leaders and providers within the service line.
- Supports recruitment, onboarding, mentoring, and succession planning to strengthen leadership continuity and organizational culture.
- Promotes CHMG’s mission, values, and commitment to high-quality patient care and operational excellence.
- Builds and maintains strong relationships with physicians, executive leaders, department chairs, and operational partners.
- Collaborates with external partners, vendors, and stakeholders to support strategic partnerships and service line objectives.
- Represents the Primary Care service line in operational, financial, and strategic forums as assigned.

Education:

- Required: Graduate degree in Business Administration, Finance, Healthcare Administration, or a related field.

Experience:

- Required: Minimum of 7 years of progressive experience in physician practice management and/or healthcare administration.
- Preferred: 10+ years of physician practice management experience, including multi-site or service-line leadership.

Licensure/Certification/Listing:

- Required: MGMA Certified Medical Practice Executive (CMPE) certification, or ability to obtain within 36 months of hire.