About this role

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ITOM Health is ServiceNow’s suite of IT Operations Management applications. These products help companies manage and monitor their IT environments, proactively ensure system availability, and handle issues and incidents before they affect the business. As customers rely more on these capabilities to keep their operations running, the user experience has to be clear, fast, and consistent across a wide set of applications and workflows.

You will be responsible for designing the user interface architecture for ITOM Health applications and defining the development standards that keep those applications coherent, maintainable, and scalable. This role sets the technical direction for how front-end components are built, shared, and extended, and works closely with engineering teams to turn that direction into working software. Increasingly, the work also involves using AI tools to accelerate design and development, and defining how the team uses them responsibly and effectively.

What you get to do in this role

- Shape the UI architecture across ITOM Health applications, including component models, shared patterns, and the boundaries between application and platform code
- Define and evolve development standards for UI engineering, covering code structure, accessibility, performance, testing, and reuse
- Partner with product owners and engineering teams to translate operational workflows (monitoring, event and incident handling, service operations) into intuitive, efficient interfaces
- Evaluate and adopt AI-assisted development tools, and establish practices that make the team more productive without compromising quality
- Design interfaces that customers can extend and customize to fit their own processes and environments
- Review designs and code, and set the bar for quality through clear guidance and hands-on contribution
- Mentor engineers and promote knowledge-sharing across the team and with adjacent ITOM and platform teams

Qualifications

- 6+ years of experience with any of the modern UI frameworks, such as Angular, React, or Vue.
- Passion for UI development
- Experience using AI tools and building AI products.
- Ability to work with cross-cultural teams
- Passion for JavaScript and the Web as a platform, reusability, and componentization
- Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
- Analytical and design skills
- Ability to manage projects with material technical risk at a team level

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.