Knowledge Management Lead (m/f)

Be part of the ALEBS Evolution: Accelerate Innovation, Empower People

Since 2019, ALEBS (Air Liquide Europe Business Services) has evolved from a startup project into a global

powerhouse. Over the past years, we have become the beating heart of Air Liquide’s operational success, driving

efficiency and excellence across the globe.

Why Join Us ? We don’t just offer a job; we offer a seat at the forefront of the future.

Our mission is clear:

● Operational Excellence: We are pioneering the next era of business services by re-engineering and

automating processes with RPA and Generative AI.

● Our DNA of Care: We believe that high performance thrives in a culture of wellbeing. We prioritize your

physical and mental health.

● Future-Leader Engine: With our "Grow with GBS" initiative, we don’t just hire talent—we groom the

future leaders of the Air Liquide Group.

Who We Are: We are a vibrant community of 439+ experts representing 33 nationalities. From Europe to Africa,

the Middle East, and India, our diversity is our greatest asset. When you join ALEBS, you aren't just joining a service

center; you are joining a global movement where innovation meets humanity.

Ready to accelerate your career in an environment where your impact is felt worldwide? Join ALEBS and

grow with us.

How will you CONTRIBUTE and GROW?

Responsible for the strategic oversight, quality, and governance of knowledge content across assigned operational scopes, leveraging key performance indicators, user feedback, and organizational context to enforce Knowledge Management (KM) best practices, structural coherence, and semantic consistency at scale in coordination with KM Managers.

- Define, establish, and enforce global content quality, structural standards, taxonomy, lifecycle management, and harmonization guidelines across all knowledge assets.
- Coordinate the KM Managers network across regions and business units to align regional content roadmaps with broader organizational knowledge strategies.
- Monitor KM Key Performance Indicators (KPIs) and collaborate directly with Global Process Owners (GPOs) to drive continuous improvement in content efficiency and accessibility.
- Engage the Adoption Team to reinforce training, drive user engagement, and effectively communicate new platform features or governance updates.
- Continuously evaluate content quality through analytics, dashboards, and user feedback mechanisms, collaborating with KM Managers to resolve identified operational issues.

Are you a MATCH?

- Bachelor’s or Master’s degree in Knowledge Management, Information Systems, Data Management, Business Administration, or a related field.
- 7+ years of progressive experience in Knowledge Management,
- Content Strategy, or Information Architecture, preferably within a global or matrix organization.
- Demonstrated experience coordinating cross-functional and cross-geography networks/teams.

Please note we do not offer relocation support for this role

#LI-DL2

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.