IT Facilities Support Supervisor

Overview

We are seeking an experienced, highly organized IT Telecom Infrastructure Supervisor to oversee the coordination, planning, and execution of technology infrastructure projects across all EB sites. This role serves as a critical interface between IT, Facilities, Network Engineering, and the end‑user community, ensuring smooth communication, alignment of requirements, and successful delivery of complex network and telecom initiatives.

Key Responsibilities:

- Act as the primary liaison between IT and Facilities for project planning related to network, structured cabling, and telecom infrastructure.

- Collaborate with the Network Engineering team, providing Facilities sourced requirements, project status, and site specific details to support architectural and technical design.

- Engage with business users to gather and document project requirements, ensuring alignment with technical capabilities and project constraints.

- Own the full lifecycle management of all WAN circuits, including vendor communication, performance monitoring, troubleshooting escalation, and renewal/upgrade planning.

- Serve as the main point of contact for all telecom service providers; track assets, changes, and issue resolution.

- Oversee and maintain the physical telecom infrastructure across all EB locations, including MDF/IDF spaces, racks, cabling, and related equipment.

- Coordinate infrastructure readiness for new construction, renovations, and technology refresh projects.

- Ensure compliance with IT standards, security policies, and documentation requirements.

- Provide supervision, guidance, and workload management to assigned technical staff or contractors.

- Develop and maintain accurate records, diagrams, inventories, and process documentation.

Qualifications

Required:

- High School Diploma or Equivalent

- 5+ years of experience in IT infrastructure, telecom, or network operations, including project coordinations

Preferred:

- Experience working with and managing service providers and circuit vendors.

Skills

- Comfortable working at the intersection of IT and Facilities.

- Proactive problem solver who anticipates infrastructure needs.

- Able to manage multiple concurrent projects and vendor relationships.

- Highly collaborative, with a focus on delivering stable, scalable infrastructure for end users.

- Proven experience coordinating technical projects across multiple sites.

- Ability to read/interpret architectural drawings, wiring schematics, and infrastructure plans (preferred).

- Strong organizational skills and attention to detail.

- Strong understanding of structured cabling standards, and telecom systems.

- Excellent communication and interpersonal skills, with the ability to translate between technical, facilities, and business stakeholders.

## Physical Qualifications
Climbing, Light Lifting