Technical Support Representative I

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

- Demonstrates the highest quality of customer service and effectively interacts with all internal and external business contacts.

- Uses resources effectively to provide customers the best component selection for the application and offers associated items with product support. Also provides Mouser website and online chat support.

- Teaches customers how to navigate the Mouser website to allow customers to find information easily while minimizing their need of additional support from the Technical Support team.

- Communicates requirements and interacts effectively with customers, suppliers, Customer Service, Products, and other Mouser departments.

- Attends and contributes to supplier trainings and company meetings.

- Supports the Local Customer Service team and provides support for other teams when needed.

- Supports and participates in company total quality process and represents the company in a professional manner.

- Works with minimum supervision and makes independent decisions.

- Maintains proper phone and chat coverage during scheduled work hours and regular attendance at work is an essential part of the job.

- Able and willing to travel to supplier training seminars and represent Mouser at trade shows.

- Other duties as assigned.

SKILLS & CERTIFICATIONS

- Skill evaluation: Behavioral (80%); Excel (80%)

- Exhibits understanding of technical specifications to assist in the selection of semiconductor, electromechanical, interconnect, embedded products, and optoelectronic components and associated tools and accessories.

- Exhibits proficiency in the use of block diagrams, schematics, test equipment, and test procedures to analyze and troubleshoot printed circuit board assemblies and sub-assemblies.

- Exhibits proficiency in basic circuit theory, analysis, and design, and/or system-level configurations.

- Ability and desire to provide technical support to external and internal customers.

- Ability to understand verbal and written communication regarding electronic applications and components and is able to ask for clarification when needed for understanding.

- Proficient use of computers, networks, software programs and other resources, including experience in a Microsoft Windows environment: Internet, Microsoft Word, Excel, Outlook, and other software.

- Proficient typing, writing skills, and math skills.

- Professional verbal and written communication skills in English and additional languages when required.

- Excellent written and clear verbal communication on Chat, the telephone or in person, and interacts effectively with individuals and groups inside and outside the organization.

- Exhibits strong analytical, organizational and time management skills. Analyzes the impact of decisions before execution and must be detailed and thorough in work habits with the ability to multi-task.

- Demonstrates effective time management and organizational skills.

Technical Support Representative I

- Bachelor’s degree in electronics engineering or equivalent field of study.

- Exhibits the desire to provide excellent service, carry out correspondences in a professional and courteous manner, and interact directly with customers as needed.

- Exhibits desire and ability to advance.

- Minimal or no experience in the job.

- Works under close supervision.