Manager, Control Tower

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Torrance, CA

Division: Air & Sea US
Job Posting Title: Manager, Control Tower - 131886
Time Type: Full Time

Summary

This role will manage the control tower function to ensure efficient and seamless transportation logistics. Leveraging your expertise in air freight operations and supply chain management, you will optimize processes, monitor shipments, and lead a team to deliver exceptional service to our clients.

Duties and Responsibilities

- Coordinate and oversee all aspects of air import operations, including booking, documentation, customs clearance, and shipment tracking.

- Ensure timely and accurate processing of import shipments in compliance with regulations and customer requirements.

- Manage the control tower function to monitor and control transportation logistics activities in real-time.

- Coordinate with internal and external stakeholders to proactively address issues and optimize transportation flows.

- Lead and motivate a team of air import specialists and control tower operators to achieve operational goals and objectives.

- Provide guidance, coaching, and support to team members to enhance performance and productivity.

- Identify opportunities for process improvement and optimization in air import operations and control tower activities.

- Implement best practices and streamline workflows to enhance efficiency and customer satisfaction.

- Serve as the primary point of contact for clients regarding air import shipments and transportation logistics.

- Communicate proactively with clients to provide updates on shipment status, resolve issues, and address inquiries.

- Monitor key performance indicators (KPIs) and metrics related to air import operations and control tower activities.

- Analyze data to identify trends, track performance against targets, and implement corrective actions as needed.

Educational background / Work experience

- Bachelor's degree in logistics, supply chain management, business administration, or a related field. Advanced degree or relevant certifications are preferred.

- Minimum of 5-7 years of experience in air export operations and transportation logistics, with at least 2-3 years in a managerial or supervisory role.

- Experience in managing a control tower or similar function is highly desirable.

Skills & Competencies

- Strong understanding of air import procedures, regulations, and documentation requirements.

- Proficiency in using transportation management systems (TMS) and other logistics software.

- Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team.

- Effective communication and interpersonal skills, with the ability to interact professionally with clients, suppliers, and internal stakeholders.

- Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

- Directly supervise and manage a team of air import specialists and control tower operators.

- Provide leadership, guidance, and support to team members to ensure alignment with organizational goals and objectives.

Preferred Qualifications

- Certification in logistics, supply chain management, or relevant professional certifications (e.g., Certified Supply Chain Professional, Six Sigma) is a plus.

- Experience with lean manufacturing principles and continuous improvement methodologies.

Language skills

- Fluent in English (oral and written)

Computer Literacy

- Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

- Familiarity with transportation management systems (TMS), warehouse management systems (WMS), and other logistics software.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $99,0721.00 - $123,840.00 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

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#StartHereGoAnywhere #LifeAtDSV