About this role
Key Responsibilities:
- Help Desk Support: Assist with initial triage, troubleshooting, and resolution of hardware, software, and network issues for local and remote employees.
- Device Management: Help configure, deploy, and maintain company laptops, workstations, printers, etc.
- Software & Account Setup: Assist with user onboarding and offboarding, including setting up accounts in Microsoft 365, Google Workspace, Active Directory, or other internal tools.
- Documentation: Create and update internal IT guides, FAQs, and troubleshooting documentation for employees.
- Inventory Tracking: Maintain an accurate inventory of hardware, software licenses, and peripheral equipment.
- Project Assistance: Provide support on upcoming IT infrastructure projects (e.g., system migrations, network upgrades, or security audits).
Ideal Experience & Skillsets:
- Education: Currently pursuing or recently completed a degree/certification in Computer Science, Information Technology, Cybersecurity, or a related field.
- Technical Knowledge: Basic understanding of desktop operating systems (Windows 10/11, macOS) and core networking concepts (IP addressing, Wi-Fi troubleshooting, DNS).
- Problem-Solving Skills: A logical approach to troubleshooting and a strong desire to figure out how things work.
- Communication: Excellent verbal and written communication skills; ability to explain technical fixes to non-technical users in a friendly, patient manner.
- Reliability: Ability to handle sensitive company data with discretion and maintain confidentiality.
Company Benefits:
- Salary range $24/hour - $29/hour
Requirements:
- Ability to occasionally lift up to 50 lbs.
- Ability to perform activities such as typing, standing, or sitting for extended periods of time.
- Ability to work in a facility that contains industrial hazards including heat, cold, noise, fumes, strong magnets, high voltage, high current, pressure systems, and cryogenics.