Intake and Services Coordinator - SOAR

# Position Summary:
The Program Intake and Services Coordinator is the first point of contact for families, case managers, school personnel, and other stakeholders through the inquiry, referral, transition, and program entry process. The coordinator is responsible for case coordination, including individual plan development, behavior management, daily documentation, and semi-annual reporting. In addition, this position is responsible for training all staff on individual support plans, behavior support plans, and any additional participant-focused training.

Pay Rate: $24.25/hr
Full-time 40 hrs. Mon-Fri 8am-4pm (potential for flexibility between 7am and 6pm)
 
# Primary Responsibilities and Duties:

- Responsible for managing the SOAR priority lists.
- Responsible for scheduling intake meetings, transition visits, and family communication.
- Tours and observes facilities on an ongoing basis in order to ensure quality services are being provided.
- Coordinates the individual planning process.
- Reviews documentation on a monthly basis and updates data collection methods as needed.
- Accurately assess and determine support needs for each participant served.
- Provides feedback and coaching for staff on daily documentation expectations.
- Reviews all incidents and /or injuries are properly documented and provides feedback to Team Leads.
- Ensures the safety and welfare of all participants.
- Passes medications without error.
- Represents Community Living and the SOAR program at resource fairs and community events as needed.
- Completes and maintains all required trainings.
- Performs other duties as required and assigned.
 
# Supervisory Responsibilities:

- Assume leadership role as needed.
- Assist in employee disciplinary process in partnership with the Team Lead, Program Coordinator, and Manager as needed.
- Responsible for assisting the manager to provide adequate staffing to ensure client safety and meet programmatic needs.
- Ensure completion of the Individual Plan Orientation for all SOAR DSPs and Team Leads.

Qualifications:

- 18 years of age or older.
- Bachelor’s degree in a social services field or a related field preferred.
- Two years of experience working with individuals with intellectual and/or developmental disabilities preferred.
- One year management or case management experience preferred.
- Possess sound oral and written communication skills as well as decision-making skills.
- Must be able to write and document in a clear, concise, and professional manner.
- Ability to make decisions and react to change quickly.
- Possess the ability to use Microsoft Office applications including, but not limited to Outlook, Word, and Excel.
 
# Certifications, Licenses, Registrations:

- Driver’s License
 
# Physical Demands/Working Conditions:

- Drive large van to and from events, programs, etc. Must assist participants entering and exiting the van. Lock down wheelchairs on vans.
- Physically assist participants as needed.
- Lift participants who cannot bear weight.
- Push and maneuver wheelchairs.
- Moderate Work – Exerts up to 50lbs of force occasionally and 20lbs frequently. Standing, sitting, reaching, typing, and walking is common.
 
# Prerequisites for Employment:

- Criminal Background Check
- Family Care Safety Registry Check
- Motor Vehicle Report (MVR) Check, Proof of Insurance

Community Living is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Community Living strictly prohibits and does not tolerate discrimination against employees or applicants with regard race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, veteran status, or any other legally protected status.