Senior Conference & Events Manager

Job Title
Senior Conference & Events Manager

Job Description Summary
The Sr. Conference & Events Manager will be responsible for providing support to all guests and event organizers at the location before, during and after each event for high-profile clients in addition to supporting teammates with execution. The Conference and Events Manager is to follow up on details of scheduling, and work closely with event sponsors, vendors and personnel to ensure exceptional customer service. Strong guidance and strategic planning skills for internal and external events are required.

Job Description

• Lead the planning, coordination and execution of conference and event experiences from

concept to completion for both internal and external special events.

• Coordinate and supervise event logistics, including event setup, audiovisual, catering, and accommodations.

• Conduct post-event evaluations to measure success, identify areas of improvement, and

gather feedback from customers.

• Manage and support the growth and development of (1) Conference and Events Coordinator.

• Contact organizers and maintain effective communication through planning and while on-site.

• Respond to any problems or issues that arise in a timely manner during the preparation or course of the event.

• Coordinate organizers requests for additions/changes to scheduled arrangements and ensure setups are in agreement with event requirements.

• Conduct pre-function walkthroughs to review all pertinent information to setup.

• Confirm conference room and event standards are maintained at a superior level, ensuring cleanliness and proper furniture setup.

• Alert Facilities of any observed site deficiencies for immediate corrective action.

• Always maintain positive guest and customer relations, promptly responding and anticipating needs.

• Ensure Certificates of Insurance are in compliance with landlord requirements in advance of event.

• Work directly with architect and expeditor to file Temporary Place of Assembly permits.

• Assist with quarterly site preparations for Global Board of Directors meetings.

• Liaison with physical security to expedite entrance for VIP guests.

• Oversee (4) Facilities Technicians to ensure events are setup, refreshed and broken down in compliance with scheduled times.

• Assist in the interview process of potential candidates.

• Help create and improve streamlined event processes and procedures.

• Direct the final breakdown of function room, clean up and ensure all closing duties for staff are complete.

• Maintain close communication with Facilities on all high-profile events.

• Submit landlord work orders for events that require OT cleaning, OT freight and/or extended rooftop access.

• Maintain and update event lookahead and setup schedule weekly.

• Stay updated on industry trends, emerging technologies, and innovative event concepts to enhance event experiences.

• Become familiar with Cushman & Wakefield and client policies, practices and

procedures as they relate to position and job description.

ADDITIONAL RESPONSIBILITIES:

• Maintain positive morale of group and lead by example.

• Assist client community in a professional and supportive manner.

• Perform daily responsibilities with self-managed initiative (i.e., completing requests,

meeting deadlines).

• Complete reports accurately and in a timely manner, with appropriate attention to detail.

• Assist with special projects as requested.

• Other duties and assignments as required to meet the needs of the business.

POSITION REQUIREMENTS: SKILLS

• Exceptional interpersonal skills, both in person and via telephone displaying a high level

of professionalism,

• Ability to develop, maintain and adhere to action items, responsibilities, goals and

initiatives self-imposed or assigned.

• Be able to learn quickly and follow detailed instructions.

• Must be proficient in MS Office Suite to include Outlook Calendar, Word, Excel, and PowerPoint.

• Must be able to lift 25 lbs. and sit, walk, stand or bend for extended periods of time.

• Ability to provide consistently accurate service with acute attention to detail.

• Exceptional written and verbal communication skills

• Ability to multitask and manage multiple events, meetings or projects in a fast-paced

environment for a variety of client representatives.

• Dependability and maturity strongly required with the ability to accommodate change

when needed.

• Strong organizational skills

EDUCATION

• College degree and/or related experience and training preferred.

EXPERIENCE

• Minimum of five years of experience in office administration or closely related experience

(or an equivalent combination of education and experienced enough to successfully

perform the essential duties of the job).

• Minimum of five years coordinating meetings and events.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 119,000.00 - $140,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email  [email protected] . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”