Mgr, Post Delivery Ops, PAC

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
The Power & Cooling (PAC) team is seeking a senior leader to build and run the Post-Delivery organization — one of the three pillars of PAC Supply Chain Operations — accountable for getting every piece of Long Lead Equipment (LLE) from delivery through successful, on-time Power Facilities Hand Off (PFHO) at the scale AWS now builds. This is a broad, high-visibility leadership role: you will stand up a brand-new organization, lead leaders, set multi-year strategy, and own the outcome that gates every data center going live. The successful candidate is an experienced people leader who can operate at the strategic level with executives and across functions, while building the team, the mechanisms, and the culture that make on-time PFHO repeatable.
As the leader of the Power and Cooling Post-Delivery organization, you will build and manage a team across multiple areas — across Inventory and Logistics, Field Service and Commissioning Support, the Critical Spare Parts program, and post-delivery Global Supply Managers (GSMs) — responsible for commissioning readiness and issue resolution across global operation. This organization owns the end-to-end (E2E) lifecycle of every piece of equipment from delivery through PFHO. Your primary responsibility is to drive successful, on-time PFHO on a global scale and to develop the leaders and the organization that deliver it — hiring and growing, setting a single strategy and quantifiable goals, and representing Post-Delivery to senior leadership and to partner organizations across Construction, Technical Infrastructure Program Managers (TIPMs), Design, Category Management, and suppliers.
This is a transformational, build-it mandate rather than a steady-state operations job. Today post-delivery work is scattered across functions as a part-time responsibility; you will consolidate it into one accountable organization, set its operating model, and raise its performance as AWS scales — exercising the judgment to decide where to invest, what to escalate, and how to influence the functions upstream and downstream of you.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own projects through completion.

Key job responsibilities
• Lead and build the organization — Hire, develop, and lead a team. Set direction and quantifiable goals, build the bench and succession for a largely new team, and establish a single, teachable standard of execution in place of individual improvisation. Developing leaders and growing the organization is the central, not peripheral, part of this role.
• Own on-time PFHO as a single-threaded leader — Carry end-to-end accountability for commissioning outcomes from delivery through PFHO, and be the senior escalation point and first line of defense for post-delivery construction and commissioning issues across the global build.
• Set the strategy — Own a multi-year Post-Delivery strategy anchored on a Site × Equipment commissioning-readiness framework, deciding where to concentrate commissioning enablers (Original Equipment Manufacturer (OEM) support and retainers, equipment and inventory redundancy, third-party field service, critical spare parts, and selective direct hires) against site and equipment criticality, and refreshing that strategy as the build evolves.
• Represent Post-Delivery to senior leadership — Communicate strategy, risk, and trade-offs concisely to executives; secure investment and air cover for cross-organizational moves; and influence partner organizations across Construction, TIPMs, Design, Category Management, and suppliers through authority and credibility rather than direct control.
• Run the operating mechanisms — Install the operating rhythm, metrics, and risk-management mechanisms that make on-time PFHO repeatable: forward-looking readiness over point-of-failure firefighting, a dynamic risk register across sites and suppliers, and feedback loops that drive recurring problems to their source.
• Scale what works and return capacity to partners — Scale proven commissioning programs (a supplier-managed Critical Spare Parts crash-cart, a Commissioning Success Scorecard, and Field Service Resource heatmaps) across the full supply base, and consolidate commissioning-phase ownership so Delivery GSMs regain the capacity for the sourcing and negotiation work only they can do.
• Success in this role directly impacts AWS’s ability to deliver data centers on schedule, measured by on-time PFHO, the health and growth of the organization you build, and the maturity of the mechanisms that sustain performance as the business scales.

A day in the life
• Set direction for your leaders, coach team.
• Communicate ideas concisely to a wide variety of stakeholders, for purposes ranging from informative to securing investment and approvals from executives.
• Embody a true pioneering spirit, willing to “get your hands dirty” in a start-up environment while simultaneously developing the strategy, processes, automation, and people that deliver results.
• Weigh competing priorities across many sites and suppliers, exercising high judgment on where to invest, what to escalate, and how to influence partners upstream and downstream.
• Develop and train leaders and teams to improve skills and capabilities for sustainable and continuous improvement.

About the team
*Why AWS* Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
*Diverse Experiences* Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
*Work/Life Balance* We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
*Inclusive Team Culture* Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon ( diversity) conferences, inspire us to never stop embracing our uniqueness.
*Mentorship and Career Growth* We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- Experience in business development, direct technology services sales, partnership management, or sourcing new business
- Experience working and communicating with multiple stakeholders, C-level executives and cross-functional teams

Preferred Qualifications

- Experience developing operational processes and data insights

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 162,700.00 - 220,200.00 USD annually
USA, WA, Seattle - 162,700.00 - 220,200.00 USD annually