About this role
Description
At American Packaging Corporation (APC), you will find the packaging career you have been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We are constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row. It is how and why we engage the best and brightest talent to continue propelling our shared success into the future.
JOB POSITION/TITLE : Customer Relations Partner
LOCATION : Within travel distance of any APC facility-Story City, IA; Cedar City, UT; Columbus, WI; or Chili, NY.
REPORT : Corporate Customer Service Manager
SUMMARY : The Customer Relations Partner manages and implements strategic sourcing and customer relationship strategies for the organization. This business partner will be primarily responsible to build and manage customer relationships to drive positive business value to the assigned customer on key accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Note: Other duties may be assigned.
- Continually seeks optimal value in service from customers, reviewing and monitoring performance and return on investment metrics.
- Works closely with the Account Manager on customer, marketing and pricing strategies.
- Works closely with Customer Service team members on obtaining information for the customer when concerns arise.
- Serves as the point of contact for all internal customer interactions.
- Produces a database of all open orders and is in engaged in trial process for new business.
- Follows up with management to ensure satisfaction with delivered products and services and addresses any problems or concerns.
- Reviews Customer MRP and or forecast to ensure availability of materials.
- Manages customer lead times based on COE capabilities.
- Internal process management - Breaking down barriers between departments and functions, and mediating between customer service, production control, sales, and senior leadership.
- Understanding business needs - Collaborating with business leaders to understand goals, challenges, and strategies.
- Project management - Manage projects and ensure they align with the growth objectives, technology solutions, and competitively priced to provide maximum return on investment.
- Conflict Resolution – Strong leadership in managing conflict and ensue a level of persistency with internal customers, the objective is to find the best solution for our customers.
- Communicating effectively - Managing expectations effectively by establishing and maintaining customer trust.
- Facilitate customer satisfaction – Works to improve and maintain strong business' relationships with key customers.
- Strategic planning – Works with and is a key resource for sales leadership associates to plan and execute the on boarding of new business to achieve 5 year growth objectives.
Requirements
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong verbal, written and interpersonal communication skills, including the ability to communicate effectively across all levels of the organization.
- Ability to interact with internal customers and external customers, build strong relationships at all levels and across all business units and organizations, and understand business imperatives.
- Customer service marketing experience and cross functional business experience are credentials that add to the skill set of a successful Customer Relation Partner.
- A skilled Customer Relations Account Manager should have conflict management experience for when supply chain or quality control issues arise.
EDUCATION and/or EXPERIENCE
Associate (A. A.) from a two-year college; with 3-5 years of related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to ten pounds, frequently lift and/or move up to twenty-five pounds, and occasionally lift and/or move up to fifty pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent travel from one state to another where the COE sites exist.
American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.
If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at: