Resident Community Resource Advocate (69712)

Volunteers of America is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.

The Resident Community Resource Advocate (CRA) coordinates and delivers resident enrichment and resource navigation services in support of Opportunity Council's TenantConnect program. This position serves residents living in select affordable housing communities throughout Snohomish County by providing on-site resource navigation, outreach, resident engagement activities, and referrals to community resources that promote housing stability, wellbeing, and self-sufficiency. The CRA works collaboratively with property management staff and community partners, and team members within Integrated Community Services to identify resident needs, increase access to community resources, coordinate resident-focused events, and connect residents with services that support long-term stability.

Principal Activities

- Provide resource and referral assistance to residents by phone, email, and in person, including through on-site resource navigation services at assigned affordable housing communities for a minimum of 2-3 hours per month, per property.

- Assist residents with accessing public benefits, housing resources, healthcare, employment services, food assistance, and other community-based support, including Coordinated Entry when appropriate.

- Provide seasonal and program-specific information and referrals, including eviction prevention, tax preparation assistance, utility assistance, school supply programs, holiday assistance, and other available community resources.

- Develop and maintain relationships with property staff, service providers, and community organizations to increase access to resources for residents.

- Coordinate and support resident-focused events, resource fairs, workshops, and community engagement activities in collaboration with property management staff and community partners.

- Coordinate the distribution of informational materials, resource flyers, and community updates to residents and leasing staff.

- Maintain familiarity with the TenantConnect website, promote its use among residents and property staff as appropriate, and review resources listed for contracted properties twice monthly.

- Collaborate with TenantConnect Services Coordinator and VOAWW Connect Data Systems Analyst to update resources on the TenantConnect website and Kintone database, ensuring accurate information is accessible to clients and VOAWW staff.

- Maintain accurate and timely records of resident contacts, referrals, outreach activities, events, and services provided.

- Track on-site service activities, resource fairs, partner engagement, and informational materials distributed at assigned properties.

- Compile and submit required monthly reports and activity data to Opportunity Council and VOAWW in accordance with program requirements.

- Participate in team meetings, training activities, and program evaluation efforts.

Benefits

We believe that taking care of our team is essential to fulfilling our mission. We offer a comprehensive and competitive benefits package designed to support your well-being as a full-time employee.

- Vacation and Sick Time : Vacation up to 200 hours, Sick time up to 108.64 hours

- Competitive compensation

- Holidays: 9 paid per year + 2 paid floating holidays

- Medical, Dental, and Vision

- Health Savings Account (HSA)

- Flexible Savings Account (FSA) medical & dependent care

- Free Employee Assistance program

- 403(b) Retirement Plan matching

- Professional Development opportunities

Qualifications

Were looking for candidates who bring the skills, experience, and qualifications needed to succeed in the role and contribute to our team.

- Bachelors degree in human services, social services, behavioral health, education, public health, or a related field, or equivalent education and relevant professional experience.

- Experience providing direct support, outreach, or resource navigation to individuals and families accessing community-based, public benefit, housing, healthcare, or social service systems.

- Demonstrated experience working with individuals experiencing complex barriers, including housing instability, food insecurity, disabilities, mental health challenges, and substance use disorders.

- Reliable transportation and ability to travel regularly within Snohomish County.

- Ability to work a flexible schedule that may include evenings or occasional weekends based on program needs and outreach activities.

- Proficient with computers and Microsoft Office applications (Word, Outlook, Excel).

- Strong organizational skills, including the ability to manage multiple clients, changing priorities, and deadlines while maintaining accurate and timely documentation.

- Demonstrated ability to work independently while maintaining regular communication and coordination with supervisors and team members.

- Ability to exercise sound judgment and decision-making within program guidelines and supervisory direction.

- Ability to remain calm, professional, and solution-focused when working with individuals in crisis or high-stress situations.

- Strong interpersonal and communication skills, including the ability to build rapport with property management staff, community partners, and service providers while explaining complex information clearly and maintaining professional boundaries.

- Ability to learn and adapt to new systems, processes, and program requirements.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals race, sex, age, national origin, disability status or any other protected characteristic.

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