About this role
Competitive + Benefits
We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.
Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.
It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.
Our culture runs on passion, enthusiasm and fun " we love what we do!
We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.
BENEFITS PACKAGE
- Competitive Salary
- Team Member Hotel Discount Program
- Uniforms Provided
- Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
- Paid PTO beginning after ninety (90) days of employment
- Immediate eligibility for 401k and employer match
- Team Member Awards and Recognition programs throughout the year
- Food and Beverage Discounts
- Tuition Reimbursement
The Role
POSITION PROFILE
Greet all guests of the hotel, assist with check-in and checkout, help guests transport or retrieve personal items, respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction.
ESSENTIAL RESPONSIBILTIES
- Be the first and last impression of our guests’ stay. You’ll greet guests warmly, handle luggage, safely park and retrieve vehicles, and share helpful information about the resort and surrounding area, all with professionalism, a positive attitude, and a proactive approach to service.
Key responsibilities:
- Greet guests within 30 seconds of arrival and deliver “Aggressive Hospitality”
- Open vehicle and hotel doors, check in arriving guests, and explain parking and retrieval procedures
- Park and retrieve vehicles quickly but cautiously, staying composed under pressure and handling guest concerns
- Provide bell services, including room presentations and delivering or picking up items
- Help guests with directions, taxis, reservations, and other requests, using strong knowledge of the resort and local attractions
- Lead by example, support teamwork, and assist with assigning roles at the Account Manager’s direction
- Accurately complete valet tickets (key tags, folio, vehicle location, damage surveys) and keep all keys secured
- Ideal candidate: Someone who enjoys being on the move, loves helping people, and thrives on creating memorable welcomes and farewells.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- High school education or equivalent experience.
- Customer Service in a guest contact role preferred.
- Ability to communicate with guests, respond to questions and inquires,knowledge of hotel services, local area events and activities.
- Ability to drive vans, limousines and automobiles and possess a valid driver’s license and have an excellent driving record as verified by a Motor Vehicle Report preferred.
- Second language may be desired.
- Must be available eveninings, weekends, and holidays.
PHYSICAL DEMANDS
- Able to lift, push, carry 20 - 40 lbs. Stand continuously for long periods of time.
- Continuous Standing as needed
- Lift, pull, push, bend, and move items to support the hotel and outlets
Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.